Porter Complaints & Reviews

I am using Porter application and the provider had adviertised referral program showing that if a friend joins through my referral, then they will get a discount of 20% upto Rs.100 on their 1st and 2nd orders. But after the refered person joined registered on Porter application they could get discount only on the 1st order and the support executive is denying to provide discount on the 2nd order stating that they provide discount only on...

I recently booked an All India Parcel service through Porter, and my experience has been extremely disappointing and fraudulent.

Booking ID / Reference: CR16767900
Issue at Pickup: When the delivery agent came to pick up my parcel, he demanded an extra payment in cash. He refused to take the parcel until I paid this additional amount.
Misleading Charges: After pickup, I received an email from Porter stating “IMPORTANT...

Order Details:
• Order ID: PNM79329284
• Booked On:[protected]
• Partner Contact: +91 [protected] (Rahul)
• Scheduled Shifting Date:[protected]
• Scheduled Pickup Time: 11:00 AM to 1:00 PM

I am writing to formally document and escalate one of the most disappointing and frustrating experiences my family and I have encountered through your service. Unfortunately, Porter...

I have booked Porter mover and packers services for my house shifting and they have stolen my water purifier and never returned. I have been following up with them on the same from last 21 days and the entire team just try to manipulate only and do not help.

My order id PNM09769395

No one wants to help from Porter on this issue they just say we have escalated the issue and you automatically receive a message...

I am extremely frustrated with the complete mismanagement, false commitments, and unprofessionalism from porter

I booked Porter for yesterday (07.02.2025) between 5-6 PM, but when I contacted the vendor, he refused to deliver within the scheduled time slot. I repeatedly called Porter customer support, only to be told that I should try convincing the vendor myself—which is absurd, as it was Porter’s responsibility to ensure...

We have booked porter for deleivery for our product to Noida Ref no CR61164417 but porter is not responding and confirning about delivery and not giving any status....

I had booked a courier through porter services on the 9th of June.
( Mumbai to Goa )
The courier was picked on 10th of June, and the app shows the parcel delivered at Porter Bhiwandi office.
As per the app the parcel was supposed to be delivered on the 14th of June. But the parcel has not yet been received.
I have been calling their call center, and as usual they only have one answer, sorry for the inconvenience...

Hi I have booked two wheeler Porter on 1st Apr 2024 to pickup machine equipment from Ekkatutangal, chennai to Thirumudivakkam chennai. Goods Value is Rs.37, 500/-. But still material not delivered. Regarding this issue i raised complaint to Porter Customer care on 2nd Apr 2024. Complaint number is 48083872. I already shared the invoice copy to this whats app number [protected]. But still now i didn't received material or material value cost....

I have booked a parcel via porter on Feb 26th from Pune-Bangalore. The expected delivery date was Mar 1st. The parcel tracking shows that the parcel reached bangalore on Feb 29th, but they havent delivered it yet. When i cal the porter helpline they just say they will do something about it but nothing happens....

I booked porter on 1st February for sending food and a pack of Whey protein worth Rs 5909. The porter called and said that he had lost the parcel on the way . I called support team and they assured me that they would take necessary action and refund my money but no action has been taken. I need to be compensated for the lost goods. On top of that they charged me Rs 230 for the incomplete service....

I booked a 3 wheeler truck for my luggage transport in Bangalore. The amount showed was 348 and so I recharged my wallet and booked it. Once the drop of luggage completed it showed I have to pay 266 extra and the reason was pick/drop location changed but it was not true. So I paid the amount later I contacted customer care he said 20 km was added that's why but the distance was not even 5km. Then he contacted driver of that 3 wheeler and...

Sir am suspended by executive with our any reason...

Portar app delivery 10.4.2023 itm damage customer support id block my payment not give but 55 days not open my id portar my id block customer damage but that itm stell how damage portar asking office support team not responce my payment not receive my number [protected] portar delivery partners but not responce portar customers support office chennai portar office customer thiks give portar id not open...

I am a porter partner i am very hard working this compny but compny is without any leagal reson punished all time me and any time coustmer wrong reson complaint me any without verified and porter compny punished me...

I took packers and movers services from porter.in on 1st Aug where the initial quote was INR 12000, bower just before completion they asked for extra 3000 which I paid as my goods were on the road and moving to my new location.

A study/work table was broken by one of the porter guys while moving it to the new location and the team covered it up with great amount of tape. One of the table legs broke into 2 pieces and the was...

Hello please have the details below
- Date of Incident - 8th Feb 2024
- client number - [protected]
- description - i booked porter on 8th feb to transfer my dining table from Life republic r1 building to Godrej element Hinjewadi phase1 while transferring the dining table porter broke my table glasses into pieces attached is the picture now when i am asking for refund, they are misbehaving i have attached the order details and broken glass details. kindly help me in this case.

My documents not delivered .

I shipped my stuff beCAuse I shifted from Jaipur to Kolkata. I shipped around 10 boxes through Porter. They charged me a total of around 20-25k. There was a parcel with AWB no: [protected] which did not reach me for a month. Porter said the parcel returned to origin but the contact number written was fake. Then they said they had Aadhar details of the parcel delivered and asked me to wait another 72 hours. Everyday I called but no update. After 2 weeks they informed my parcel is lost. Then they asked me to provide GST invoice of my items of a refund of only 5k. Although my items were much more. I told them I definitely do not have GST invoice for all my personal stuff but they told me it is necessary for refund. I did mail them GST invoices of the ones I had within the time frame they mentioned. Then after 2 weeks they called me during my working hours, I couldn't pick up. Called them back but their representative had no clue about it. Again they called me during my working hours twice. Whenever I called them back, they are clueless. Still neither have I received any refund amount, nor any shipping refund literally nothing. I want a refund of at least 25k INR for the loss and also the harassment I am facing for months. The worst shipping company ever. (Request No: PTL-284175)

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Above is the snippet from their website.

Following is the incident -
For delivering goods, Order ID CRN[protected] was generated, whereby your Porter was to collect 115 rupees. As against the same, he collected 140 rupees.
I raised the concern. You withheld porter's service. Porter is now calling me.

Serious concerns :
1) Why my call details are being shared with your Porter.
2) Why you don't protect our identity.
3) Whats this with your porter that he is continuously calling me. Why my safety and privacy being compromised?

I have booked porter service for delivering from Ghaziabad to Gurgaon. Driver came back from the mid way complaining about the heavy traffic and asking for the delivery charges. Their customer service is useless, they don't support.

Raising a complaint against porter.
porter partner is the one who works for porter i.e. Driver
My father has joined as a partner at porter. His experience is very much bad. Porter takes care of customers only and not partners who works for them. When in need - customer care don't support partners at all. Trip fare is too much less which is not really affordable. Partners are doing their job at porter at very less pay. This is not right. I am very much sure that most of the partners who works at porter will say this but they won't say a word about it because they need a job. Porter suspends their partners if the order is cancelled. They applies delay for partners if the order is missed. All these rules are only for the partners and not for customers. Just because the people are in need - they need to work at porter. But porter need to understand it and support for partners. I am raising this complaint at very high importance. Please forward this to porter and try to resolve it.

Today we have booked a porter at 2.45pm(CRN[protected]) from Hoskote to Doddagollarahatti bangalore. The driver has arrived the pickup point at 3.30pm and started the trip but left the pick up point at 5.15pm don't know what he was doing till that time and he didn't anything about the loading of the item as it was done on time when the vehicle was there. After leaving there at 5.30pm he reached the destination place at 10.15pm almost 5hrs he took for 2.30hrs journey. Also in between the trip the driver has gone dinner for almost 45mins without answering our calls. This also has been added to our waiting time. Inspite of their mistake The porter is supporting them and charged heavily for us. They have charged Rs. 4477 for the trip of Rs. 3150.
Every time they are charging more than the bill amount. Every time complain to customer care but they support the driver even itz their fault and charge us more. Please take necessary action on them, they are legally doing fraud. These people make these things for the waiting charge, intentionally they increase the waiting period by doing their personal things. Please take necessary action on them.
Thank you

I send a package from Gurgaon to Delhi on[protected] and since then have been trying to follow up on delivery, but not getting any response from e mail or phone. In fact, the call center says "There is no booking from your end in our system!" How absurd! Looks like a fraud company.

I had booked an packers and movers service on 13th from Ghaziabad to Kanpur, in this order I had booked 3 layer packing but they had packed only in foam sheet, during this order 2 of my parcels were misplaced out of 1 found near service lift at my old location and another one is still not found. Their service partner is saying that they can take responsibility for the material loaded in their truck.

The packers and movers from porter came and asked for an additional 3.5k on top of the booking amount shown in the app. Since I had to move that day, I paid it. After the stuff was moved, I saw that they broke my TV. The screen was damaged completely. It’s a big loss for me. I called porter to report about this but they said they can’t help with damaged goods. What’s the point of hiring “professionals” if they are not liable to all? According to porter, if during the move, the movers decided to just steal all the items and never return, it’s the fault of the customer for trusting porter in the first place.
I have notified Porter multiple times and have received no resolution.
This is clearly customer exploitation.

Porter courier service lost my parcel & delivered wrong product to client, There are files & papers are in my parcel they lost it after too many days.
I set delivery from Dombilvi to Chembur in mumbai it self at 10th September 2023 & they delivered it at 24th September 2023 that also after too many calls & follow up & also wrong parcel.
Customer care also dosn't provide any detail of my lost parcel. today 30th sep 2023 and I recived wrong parcel at 24th September. its been 7 days no one is helping me to find my parcel. i send them all the imgaes of before after deliver about my shipment but they didnt reply at all.
it is very important papers of mine kindly help me in this matter.
atleast give me the location so that i can collect y myself.

I've placed an order to be delivered at Hyderabad and the agent took the parcel from me and later it showed like in transit for 10 days. There is no option to cancel the order and get it back. My order details are below please check and file a complaint against the porter. I have contacted them number of times and wrote many mails but I didn't get proper response.
AWB No. [protected]

My vendor Mr. Dinesh Mera had booked porter on my behalf. CRN[protected], Mr. Yash Singh from porter (Mobile no. [protected] ) was assigned from porter, after delivery completion my vendor paid the amount on porter, but Mr. Yash stated payment was not received and requested to pay on his above-mentioned number. and if payment is done twice he promised to refund so i transferred the amount of Rs. 301/- to his above-mentioned mobile via gpay, payment is paid to portal as well as to Mr Singh, he stopped picking up calls.
Please look into the matter and provide refund
Thanks
M V Sawant [protected]
[protected]@gmail.com

I am booked all india parcel services with INR 354 final amount which I pre-paid. Now the company is not delivering my parcel mentioning that diameters of carton is not matching as per the required diameters and I need to pay INR 480 extra to receive the parcel. The company never informed me this extra payment amount earlier, how can they derive the amount later on and hold off my parcel.

Porter delivered my products to forever office, mumbai. Forever company is running in 160+ countries and it's original branch is in USA. Mumbai forever office employees sent those products to forever's original branch without opening it and bcoz the branch is in foreign so it took a month to reach my products. And I was about to receive ₹27000 of those products. But i just received ₹15000. And they told me that your products worth ₹12000 are damaged. I'm in loss now because of porter. I complained it to porter and asked my loss amount. They told me that according to their terms and conditions i should complain about damaged products within 24 hours. How am I supposed to complaint about it in a day if the receiver lives in foreign and they responded about my damaged products after a month. I understand porter's terms but it it's not even my fault that the forever company is such a big company that they can't respond me within 24 hrs. I even told porter that please atleast provide me three fourth amount of my loss but they just don't want to. Please help!