Postal Life Insurance — complaint regarding policy surrender payment status

Address:

Surat, Gujarat, 395005

I am mohmedzuber kagdi. My pli policy no is gj-632689-cs. I have surrendered the said policy on 06th feb 2018, due to some financial crisis at “nanpura head office, surat-gujarat”. Even after the waiting of 30 days, i haven’t received any acknowledgement or the amount from their side. On making an inquiry at the nanpura head office, i got to know that my case was approved on 13th feb 2018, but letter generation is pending, till now due to some technical problem in your system, for which i am facing a lot of problems. I, kindly, request you to take some necessary steps and update me with the reason behind the delay. Also, i request you to at least inform me about the approximate time period by which i will be receiving my amount.