Postal Life Insurance — Not taking action against policy

Address:	Jammu, Jammu and Kashmir, 180001
Website:	indian postal

It is regarding policy no jk39490-cs dated of entry 11.02.2005 of late sanjay kumar sharma R/O village Digdole post office, tehsil distt Ramban at present Sari rakwalan nai basti Gohmanasa road jammy.After the death of sanjay kumar we proceed the policy for withdrawal of policy as on 05.10.2016 but till date they take no action regarding this policy.We submit the documents which were required at head office jewel chowk jammu 180001 and also discuss this issue with senior postmaster also .But not getting any response.Please see the issue, details are given below and also attached.I am Ashok Kumar Sharma elder brother of Late Sanjay Kumar Sharma and my contact no is [protected]