Submit a Complaint
Claimed

Postal Life Insurance [PLI] Complaints & Reviews

www.postallifeinsurance.gov.in
1.3
Updated: Apr 21, 2025
Complaints 1221
Resolved
319
Unresolved
902
So far, so good. Postal Life Insurance [PLI] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Postal Life Insurance [PLI] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Postal Life Insurance [PLI]

Having problems with Postal Life Insurance [PLI]?

File a complaint and get it resolved by Postal Life Insurance [PLI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Insurance
Postal Life Insurance [PLI]

Postal Life Insurance [PLI] reviews & complaints page 14

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Karunakar Rvg
May 18, 2021
Report
Copy

Sir I have paid my two months premium but amount not updated or reflected in the app.
Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sandeep Balakrishnan
    May 16, 2021
    Report
    Copy

    Sir, On 15/05/2021, I made online payment of Rs 5921 towards premium of my PLI policy158830-B through Online PLI app and sbi net banking for the period 06/2021 to 05/2022.Even though the money was debited from my savings account, no receipt was generated and also the payment made is not reflected in the payment history.Please look into the matter and kindly resolve the issue.
    Regards,
    Sandeep Balakrishnan
    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Debasish Thaosen
      May 14, 2021
      Report
      Copy

      Sir,
      I had made Postal Life Insurance premium payment for policy no.[protected] on 06.05.2021(6th of May, 2021) for the premium period of 01.05.2021 to 31.10.2021. The payment was made through SBI net banking and the amount has been debited from my account and the payment was successful. But as of now the payment is still shown as pending in the payment history section of the PLI portal as such I am at a loss as to whether my premium payment has been accepted or not. If the payment has not been accepted then when can I get back my refund. My customer id is 70298466. I have attached the screenshot of the payment history window of PLI portal as well as my bank statement for your reference.

      Please solve the matter as soon as possible. Thank you.

      Regards,

      Debasish Thaosen
      Customer ID: 70298466
      Policy No.[protected]
      +1 photos
      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
      May 14, 2021
      Updated by Debasish Thaosen       Bank statement

      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        krantip
        May 12, 2021
        Report
        Copy

        Money deducted from account but premium for PLI not showing paid

        Sir, I am Kranti Pachpande and my PLI Policy No.[protected] & I made the online payment for my PLI policy premium, for the period from 01 may 2021 to 31 may 2021 through Bank of maharashtra Debit Card on 12-may-2021. Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. I haven't got Acknowledgement or receipt number as well. Payment status is showing as "Pending" even after doing payment....
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        G
        Gogou
        May 11, 2021
        Report
        Copy

        Sir

        I am T THANNGOULEN HAOKIP a PLI policy holder bearing policy no[protected] had paid my premium for the month of May 2021 on 1st May 2021 through SBI internet banking amounting rs 3412 . Premium is still due for the month of May 2021 even after succesful payment in online mode . Kindly do the needful and give early solution for this issue.
        +3 photos
        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          periyasamysubramani
          from Mumbai, Maharashtra
          May 10, 2021
          Resolved
          Report
          Copy
          Resolved

          Hi, I have paid this month PLI premium amount on 04MAY2021 through netbanking option, Amount got deducted from my bank account, but Premium status is showing as "Pending". I was thinking, it will be updated in few days, but its been 6 days now, its showing same "Pending" status only..., Money also not return to my bank account...

          Money should return to my account else Premium status should show as "Success". kindly help here.
          May 21, 2021
          Complaint marked as Resolved 
          As i didn't get any help here, i followed up with PLI team in different medium and resolved this issue.
          Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
          View replies
          Any update??????
          Reply
          Hi,

          Kindly anyone, letting me know, that, how can i take it forward???

          its been 14days over now, Amount also not credited back to my bank account and not showing as status as success in my PLI also,
          Reply
          I didn't get any help from here. And i followed up with PLI team in a different way and resolved this issue.
          Reply
          lakshmantula's reply, Jun 5, 2021
          Hi,

          Can you let me know what the other way you followed to get this resolved?
          Coz I too have the same issue.

          Thanks.
          Helpful
          Found this helpful?
          3 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Satyabratasahoo
            May 9, 2021
            Report
            Copy

            I am Satyabrata Sahoo a PLI policy holder bearing Policy no[protected] had paid my premium for the month of April and month 2021 amounting Rs. 10584 via Google pay on dtd. 03.05.2021. Although my payment was successful, but my payment status in PLI portal is showing as void. I have also checked it in Postal Mccamish application by visiting a near by post office, the same thing is shown there. Premium is due for April and May 2021, even after successful payment in online mode. This is for your information.kindly do the needful and give early solution for this issue.
            +1 photos
            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Subhasree Mohapatra
              May 9, 2021
              Report
              Copy

              Address: AT-MAHESWAR NAGAR,RANGEILUNDA,GANJAM

              I have already paid 7278 rupees as my pli premium .my account is deducted. But payment status is pending.my policy number is[protected]
              Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                Kiranodaya
                May 8, 2021
                Report
                Copy

                I paid my PLI premium through SBI debit card, but after two days it is showing pending. What shall I do now?
                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  G
                  Gottumukkala Krishna
                  May 8, 2021
                  Report
                  Copy

                  Sir my bank account debited for rs. 1810/- towards monthly premium payment. But it is not credited to pli policy number TN-475613-CC. Please credited it. Thank you Sir
                  Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Debasish Thaosen
                    May 8, 2021
                    Report
                    Copy

                    My policy no is[protected] and customer id is 70298466, i paid pli premium online via SBI net banking for the month of May 2021 on 06/07/2019 but still in the payment history chart, it is showing as "status id 99, status pending and receipt no. is NA for my that payment.

                    Kindly resolve this issue asap. If it is not getting paid then please let me know when can i get my money back in my account.
                    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                    May 08, 2021
                    Updated by Debasish Thaosen                     Ref no. for transation is "OR[protected]IGALBYJVD3 TRANSFER TO 3"
                    May 08, 2021
                    Updated by Debasish Thaosen                     payment date is 06/05/2021
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      Debasish Thaosen
                      May 8, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      My policy no is[protected] and customer id is 64851776, i paid pli premium online via SBI net banking for the month of May 2021 on 06/07/2019 but still in the payment history chart, it is showing as "status id 99, status pending and receipt no. is NA for my that payment.

                      Kindly resolve this issue asap. If it is not getting paid then please let me know when can i get my money back in my account.
                      May 8, 2021
                      Complaint marked as Resolved 
                      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                      May 08, 2021
                      Updated by Debasish Thaosen                       ignore the complaint.. wrong customer id posted mistakenly
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Shreekant Shirabur
                        from Mumbai, Maharashtra
                        May 7, 2021
                        Report
                        Copy

                        As i have been paying pli premium online since one year and having my credentials but now im unable to login
                        +1 photos
                        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Souravsx
                          May 7, 2021
                          Report
                          Copy

                          Address: East Vivekananda Pally, Siliguri
                          Website: pli.indiapost.gov.in/CustomerPortal/mLoginAction.action

                          I am SOURAV BISWAS, I have made a payment of premium of Rs. 2403 towards my postal life insurance bearing policy number[protected] via icici credit card... The amount was deducted from my side but then transaction failed and it came page cannot be displayed... After that I made the payment fresh again but that was successful... My first payment failed but amount was deducted..

                          Kindly help me in refunding that payment.

                          Regards
                          SOURAV BISWAS
                          Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            [email protected]
                            May 6, 2021
                            Report
                            Copy

                            Address: h-no19-2-405 Raninager Old town Ananthapuram (dist)

                            D ASHOKKUMAR PC 870
                            H-No 414
                            Amakathadu (village) &(Post)
                            Krishnagiri (mandal)
                            Kurnool (dist) pincode -518216
                            Policy number AP-622151-CS
                            +3 photos
                            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Surendra176
                              May 6, 2021
                              Report
                              Copy

                              Address: Latur

                              My name is Surendra Shivaji Bembade. I have done the online payment for the policy no MH-398001-CS for 3 months at 6 may 2021. The amount is deducted from my bank account. But in the application, status is not updated. Kindly help me with that
                              Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                K
                                Kashaiah Aloori
                                May 6, 2021
                                Report
                                Copy

                                Good afternoon sir/madam I paid my pli premium amountRs2633/-on01may2021 through Google pay the amount debited from account but it was not credited to plino[protected], still today[protected] it's not credited or refund to my account I have called many times to the customer care service but there is no response please solve this problem Thanking you sir/madam
                                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  pothuru venkatesulu
                                  May 6, 2021
                                  Report
                                  Copy

                                  Status Id 99

                                  What is the meaning of Status Id 99 for pli premium payment. When I make a payment it is appearing as above and NA for reference Id. Please clarify...
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy
                                  D
                                  DHIRAJ shishodia
                                  May 5, 2021
                                  Report
                                  Copy

                                  Sir i have paid my pli monthly installment for the april months on[protected] for which payment debit from my account through upi phone pay but payment in my pli account not successful till now, and credit in my account back till now
                                  my police details is
                                  policy no. DL-138796-CC
                                  mobile no [protected]
                                  [protected]
                                  plese help
                                  Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                  View replies
                                  Kindly share your complaint in attached format to nodal office at e-mail id: [protected]@indiapost.gov.in & [protected]@indiapost.gov.in

                                  Regarding failed in transaction for pli and cash not refunded yet - Comment #3829965 - Image #0
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sanjisthebest1
                                    May 4, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    My pli cust id is 74285721. I have paid premium on 01.05.2021 through sbi netbanking. Payment done but not reflect in my PLI account. Still i have not got the refund in my Sbi account also. Please do the needful on this.
                                    +1 photos
                                    May 17, 2021
                                    Complaint marked as Resolved 
                                    Today only i got my refund in bank account. Thanks after many followup i got this. One suggestion from my side.Please expediate your resolution process so that person cant suffer more days. And atleast if person ask for status of query somebody should reply of that.
                                    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Policy Bazaar
                                      1.2
                                      (1492)
                                      National Insurance Company
                                      1
                                      (933)
                                      CoverFox
                                      1
                                      (65)