Submit a Complaint
Claimed

Postal Life Insurance [PLI] Complaints & Reviews

www.postallifeinsurance.gov.in
1.3
Updated: Apr 21, 2025
Complaints 1221
Resolved
319
Unresolved
902
So far, so good. Postal Life Insurance [PLI] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Postal Life Insurance [PLI] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Postal Life Insurance [PLI]

Having problems with Postal Life Insurance [PLI]?

File a complaint and get it resolved by Postal Life Insurance [PLI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Insurance
Postal Life Insurance [PLI]

Postal Life Insurance [PLI] reviews & complaints page 8

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
O
Omroy73
from New delhi, Delhi
Sep 9, 2021
Report
Copy

I had paid premium from 1/04/2021 to 31/05/2021. The amount debited from bank account but not reflected in the premium policy.
My policy no. :[protected]
Please take necessary action as early as possible.
Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    krantip
    Sep 7, 2021
    Report
    Copy

    Sir, I am Kranti Pachpande and my PLI Policy No.[protected] & I made the online payment for my PLI policy premium, for the period from 01 Sep 2021 to 30 Sep 2021 through JPCB Debit Card on 07-Sep-2021. Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. I haven't got Acknowledgement or receipt number as well. Payment status is showing as "Pending" even after doing payment.

    Kindly resolve the issue as soon as possible. either change payment status or return my money on my bank account

    Screenshot of the Payment status Pending has been attached for your reference

    Thank you
    +1 photos
    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      krantip
      Sep 7, 2021
      Report
      Copy

      Sir, I am Kranti Pachpande and my PLI Policy No.[protected] & I made the online payment for my PLI policy premium, for the period from 01 Sep 2021 to 30 Sep 2021 through JPCB Debit Card on 07-Sep-2021. Premium Amount has been deducted from my Bank Account. But the same is not reflecting in the PLI portal. I haven't got Acknowledgement or receipt number as well. Payment status is showing as "Pending" even after doing payment.

      Kindly resolve the issue as soon as possible. either change payment status or return my money on my bank account

      Screenshot of the Payment status Pending has been attached for your reference

      Thank you
      +1 photos
      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        [email protected]
        Sep 6, 2021
        Report
        Copy

        There is Captcha error shown every time, while generating Customer ID for PLI NO. (APS[protected]A)
        +1 photos
        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
        Helpful
        5 other people found this review helpful
        5 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          Debashis7896
          Sep 6, 2021
          Report
          Copy

          Address: O.C.C.COLONY, BARINIPUT

          Online premium payment done for Rs845 on 4th September for Policy no[protected]. Amount deducted from my account, but status showing FAILURE. Kindly resolve.
          Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            D
            [email protected]
            Sep 4, 2021
            Report
            Copy

            Address: Dharamveer singh , 6646 Maintenance Flight, C/O 56APO

            Respected sir/mam,
            I have purchased a policy of postal life insurance (APS-590300-L) . I am paying the subscription continually since it's purchase date but I didn't get any bond of a/m policy. I have written letters for it several times but no satisfactory replies I got. I request you to please issue me the bond for the same.
            (I am attaching the Policy subscription proofs as my salary slip. )
            +1 photos
            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
            Helpful
            2 other people found this review helpful
            2 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              sau01
              Aug 31, 2021
              Report
              Copy

              Dear sir
              With reference to the policy number[protected]
              I would like to inform you that today, i made payment of monthly subscription for sept. month, which was rs 14673.
              But, when i look my pli profile i found that in payment column, there is still showing payment of 01/09/2021 to 30/09/2021is due.
              I contacted with sbi customer care, they informed me that payment was succesful.
              Please look into this matter and do the needful.

              With regards
              Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                SAMPURNA SING MURA
                Aug 30, 2021
                Report
                Copy

                Address: Purulia

                My policy number[protected].name Sampurna sing Mura.showing online premium payment failure.please rectify as soon as possible and refund my money back.Transaction id[protected].transaction amount 3083.date of transaction 30/08/2021.
                +1 photos
                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  SAMPURNA SING MURA
                  Aug 30, 2021
                  Report
                  Copy

                  Address: Purulia

                  My policy no[protected] and Customer id 73902222.I paid pli premium online via payu payment for the month of August 2021 on 30/08/2021.but still in payment history chart, it is showing failure and money deducted from my bank account.kindly resolve this issue asap.if it is not getting paid then please let me know when I get my money back in my account. Amount of transaction 3038.transaction id[protected].Date of transaction 30/08//2021.mob [protected].
                  +1 photos
                  Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    J
                    Jayakumar Anand
                    Aug 28, 2021
                    Report
                    Copy

                    Address: Mettupalayam

                    My Postal Insurance Policy No: R - TN - CB - EA - 126560 Maturity date is 28.07.2021. I have surrendered my Policy at Mettupalayam Head Post Office on 05.08.2021 for Settlement Claim. They asked me to wait for 15 days and it has been 25 days passed and still I have not received my maturity amount. Since I need this money urgently for my medical expenses I am upset about the service of our postal department. Pls do the needful immediately.
                    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      ravibabani
                      Aug 26, 2021
                      Report
                      Copy

                      I have 02 following PLI policies and I pay premium for both through online customer PLI login portal regularly...
                      Today, I paid online both premium (i.e. Rs.2224 and Rs.1043) vide username No. 23314283 and 23792849 respectively...
                      But the premium of Rs.1043 is showing as pending ...
                      kindly look in to the matter and do need full please..
                      My name is Ravi Goverdhan Babani and i am a central govt. employee...
                      every month i faced all these problem and one of the above policy premium out of two is going out of somewhere during payment portal ..
                      The payment has deducted from my own and the portal after login in pli is shown as pending vide no. 99
                      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        U
                        uday1971
                        Aug 25, 2021
                        Sep 17, 2023
                        This thread was updated on Sep 17, 2023
                        Report
                        Copy

                        About account locked message

                        Sir I am customer holder of PLI. My account id is 7325466. when I try to login, a message appears "your account has been locked. click on forget password". I HV tried so many times to reset password but same message appears everytime. pl resolve my problem.

                        Uday Thete...
                        Helpful
                        18 other people found this review helpful
                        18 found this helpful
                        2 Comments
                        Report
                        Copy
                        M
                        ManieshM
                        Aug 24, 2021
                        Report
                        Copy

                        Address: No-5,Neethi ammal Nager,New bus stand,Tirupur,Tamilnadu, No 5

                        Amount deducted from my salary account in every month ..But it is not updated from 2015 to till date.. in policy. And in another one ..it is not updated from 2019 to till date ..
                        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                        View replies
                        What is the further step i can do...i need to claim pli amount
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          Y
                          Yogeshkolhe
                          Aug 24, 2021
                          Report
                          Copy

                          Address: D5 Room no 003 Vindhyavasini krupa society, Near twinkle apartment Gaodevi nagar, Shankar pawashe road kalyan East

                          My policy no. Is MH593742CC. My mobile no. [protected] and mail ID is [protected]@gmail.com. I am trying from a long time to generate customer id, but system shows error as your mobile no. or email id is incorrect. And for that error I visit my post office 4 to 5 times, but they told me this is technical problem, can't help you. They are not giving me proper guidance and behaviour arrogantly. This is shameless for me to pay PLI by cash in such a digital world.
                          Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            I
                            imranzahid3
                            Aug 17, 2021
                            Report
                            Copy

                            While doing online payment of premium of PLI amount Rs 2428 deducted from bank but I did not get acknowledgement e mail, further details are as follows:-
                            Policy no. UP-292631-T
                            Name. Imran Zahid
                            Premium for April 2022
                            Amount. Rs 2428
                            Transaction done on 17 Aug from my own SBI bank account which has last digits as 9045
                            sms acknowledgement of deduction is:-

                            "Dear Customer, Thx for INB txn of Rs.2428 frm A/c X9045 to Department. Ref IGALUCPNN4 on 17Aug21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI"
                            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Mujer
                              Aug 11, 2021
                              Report
                              Copy

                              I made a payment of rs.102953.66 towards my loan repayment of PLI no. NE-29461-P on 11/08/2021. However the amount was not credited to my PLI account though the amount was already debited from my SBI account..Please help
                              Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                C
                                Chiin
                                Aug 11, 2021
                                Report
                                Copy

                                I made a payment of rs.102953.66 towards my loan repayment of PLI no. NE-29461-P on 11/08/2021. However the amount was not credited to my PLI account though the amount was already debited from my SBI account..Please help
                                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  C
                                  Chiin
                                  Aug 11, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Premium of rs.2970/- paid, but not credited
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  Complaint resolved.refund received on 12/08/2021
                                  Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                  View replies
                                  My policy number APS 517533 L
                                  Amount not credit in my account
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sheelacosta
                                    Aug 11, 2021
                                    Report
                                    Copy

                                    When the option for SBI net banking is clicked
                                    the SBI login does not open, says error, site not reachable
                                    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                    Helpful
                                    2 other people found this review helpful
                                    2 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      G
                                      Gouranga Sarkar
                                      Aug 7, 2021
                                      Report
                                      Copy

                                      Address: Gouranga Sarkar, S/O Hira Lal Sarkar, VPO-Billwagram, PS-Nakashipara, Diatt-Nadia, West Bengal PIN-741138
                                      Website: PLI cuatomer complaint

                                      Sir,
                                      I am Gouranga Sarkar has purchased PLI policy No. MP 63138 at CSWT Indore MP and paying Rs. 355/- per month w.e.f 01. 12. 1999. The policy is being matured in the month of Nov 2021. But Policy bond is not issued to me till date.
                                      Request issue policy bond against the policy No. MP- 63138.
                                      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Royal Sundaram General Insurance
                                        3.6
                                        (230)
                                        Reliance Life Insurance
                                        3.9
                                        (757)
                                        Reliance General Insurance
                                        2.6
                                        (475)