Postal Life Insurance [Pli] — Failure to send Life Insurance packet to Dependent

Address:126 Brookmill Rd Stuarts Draft, VA 24477

My father passed away 2/28/21, I noticed benefits dept on 3/3/21 and requested information on his life insurance. In April I called to follow up and they said they had sent it to his address so I asked that it be sent to mine as I live out of state. I called again in May to follow up and they assured me it had been sent out. As of 6/29/21 I have yet to receive the one they claimed to have sent to my fathers address as his mail is being forwarded to my home. I called again on 6/29/21 to ask why it has taken almost 4 months to even be sent information on filing for his life insurance. I will be looking for the next steps to take.
Kimberly Garvey
[protected]
kimberly.[protected]@yahoo.com
Father- James Garvey
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    Postal Life Insurance [PLI] Phone
    +91 40 2346 3606
    +91 361 254 7385
    +91 22 2262 4470
    Postal Life Insurance [PLI] Address
    Directorate of Postal Life Insurance Chanakyapuri P.O. Complex, 1st Floor, New Delhi, Delhi, India - 110 021
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