Postal Life Insurance [Pli] — non payment of surrender value of pli

I am rajesh kumar m, an ex servicemen retired from indian army (Artillery) retired on 31.05.2017 residing at kerala. My 2 x pli policies aps 579987-l and aps 610813l has already forwarded to addl dte gen aps (Pli cell) on 25.10.2018 (Ref 1) along with all concern documents ie. Policy bond, premium book, crossed cheque and willingness certificate (All documents are in original) for surrender due to financial hardship, through 613 fpo military station trivandrum kerala. Policy no aps 610813l is already surrendered and cash credited to my account on feb 2018. But after 1 year passed, the surrender amount of policy no aps 579987-l is not credited to my bank account / no cheque issued till date. I requested to you to investigate the same, instruct the concern section and credit the amount on an early date.

I am already submit a rti complaint related the issue the ref is posts/r/2018/59214 and modef/r/2018/81465. But there is no action taken till date.