Postal Life Insurance [Pli] — Request for Resolution of Policy Issues (Policy No.[protected]

Address: Noida PLI Head Office

Dear Sir/Madam,

I am writing to bring to your attention several issues I have encountered with my policy and the services provided by your office. Despite multiple attempts to resolve these matters, I have not received any satisfactory response or solution. The details of my concerns are as follows:

Website Issues and Policy Delays[protected]: In 2020, I faced challenges in resetting my password online. I submitted multiple complaints via email, but received no response. Due to the COVID-19 pandemic, we were unable to visit the post office between 2020 and 2022. The website issues resulted in delays with my policy, preventing me from depositing the required amount. I request strict action to address these website issues to prevent similar problems in the future. Please find below follow up email chains but received no responses -image.png
Policy Renewal and Payment Discrepancies[protected]: In 2022, I visited the Noida Head Office to renew my policy. The policy was renewed, and I deposited several installments over the year. In July 2023, I deposited advance renewal installments for the months of September 2023 to January 2024. However, the Noida Head Office has informed me that they are unable to see these amounts in the system. For the past seven months, I and my 65+ years old father have been continuously visiting the Noida Head Office, but no action has been taken to resolve this issue.

I request your assistance in providing an update on my policy status and resolving the payment discrepancies. Furthermore, I am concerned about the interest rates. Since the delays and issues are not due to any fault on my part, I request that I not be held liable for the extra interest for the two years and six months of delay. (Please find the attached document for the same)

Your prompt attention to these matters would be greatly appreciated. Please provide a resolution at the earliest convenience.

Thank you for your understanding and cooperation.

P.S. I have to write this email because the complaint website is also not working!

Sincerely,

Piyush Jain