Prasanna Travels Complaints & Reviews

Worst experience ever!...

My booking with prasanna purple on 6/08/2023 from pune to nanded the scheduled time of bus is 8:30 PM, but on that day due to bad traffic of pune i reached at prasanna purple parking sangamwadi around 8:28 I already talk with driver and he told me we will wait. But on reaching there bus was already went at 8:52 PM my ticket was cancelled amd although there is representative of your company he didnt help me. So i want to file the complain....

I have booked a bus ticket for my mother in prasanna travels for guntur to hyderabad which is ac sleeper bus.
After reaching boarding point they picked my mother in non-ac van upto vijayawada which is very old and seats are not at all comfortable, the best description would be nursey school van.
I have booked ticket for ac bus from guntur to hyderabad and they have provided the passenger non ac bus upto vijayawada which is...

We r travel from shegaon to Pune in your bus our seat no.17& 18 and all blow air come in our area so we can't seat or sleep too we ask driver aastt but he say u r choose the seat and this is seat have proble we can't help

Can you look into the matter how u give service to ur customer...

I am a passenger of Bus - MH-14-GU-9042 for Journey : Nagpur-Pune on[protected]:00 PM

After an hour of my boarding, rain water from the roof of my seat started leaking.

Bus is full pack and there is no other seat available for me as per bus staff. Very bad experience....

Hi My Name is Rohit Wadhwani. I have booked online ticket from Pune to Akola Seat No 6 on 25th June 2023 timing 9:15 PM to 8:15 AM. I was allocated bus number MH 14 HU 2265. Seat number 5 was empty. There were 2 bus drivers as it was night journey. After dinner break when the bus resumed the 2nd bus driver came back to seat no 5 and started sleeping next to me. He was continuously snoring due to which I was unable to sleep for a single minute....

I’ve registered an issue on the same site on 12th may 2023. To which the prasanna purple replied on 14th may and confirmed the refund for the differential amount charged incorreectly. Its more than 20 days and no refund has been initiated against that. I am attaching the screenshots of complaint and the company’s reply. Kindly resolve this at the earliest....

Their phone are off at the time of boarding
People are annoying staff...

I am a passenger of this bus which has left from NAGPUR at 10:30pm travelling to PUNE. I’ve paid AC bus ticket of amount Rs.2068/- which is already double of what a railway service would charge. But that is not all. I am sitting in the bus and since the night AC has been switched off. In this scorching heat of MAY month, Passangers are suffocating since the bus has no ventilation. No water has been provided.No regards to humanity. Passengers...

I had booked two tickets from Kharghar to Pune, however no bus came and the contact details were also wrong. I want my full refund....

I had booked the tickets online for two seats from Kharghar to Pune, however none of the buses came at the time of pickup and the contact details shared were also wrong....

I book single seat ticket for Amravati to Pune for timing 8.15pm departure for 1850/-.The purple travels send me new bus timings with departure at 6.30 pm with seat in double seat birth. The single birth is expensive than double seat birth, when i check the price for seat they have provided me its showing 1150/- only. The difference of 700/- i gave them for single birth and Premium Bus at 8.15. There are different buses run by purple, the...

Seat is not comfortable looks like the bus is very old. Seat has bad cusions. AC blower filter is not clean it blows dusty air and it feels like suffocating. It's smelling very bad.

No charging ports
Bus is not clean

Very bad experience...

I have booked a ticket for purple metro link Volvo and they are providing me with a bharatbenz bus which is local,
The bus suspension are not working properly there is lingering smell in the bus, they don't have a cabin carrier for luggage and luggage is loitering on the floor of the bus.
If they don't have a Volvo bus they should have informed us we would have canceled and book a ticket for different bus .
This is...

Today I missed train due to late by purple bus. Travel date 23/09/2022 Pune to nanded.Purple should always retain their services systematic and punctual. Bus departure on time from Pune then why it delayed???...

Sir. U make us stop at such hotels which have no proper toilets they r extremely dirty & unhygienic also no western seats for senior citizens. This is a very serious issue. I want the owner of the travel agency to travel in his own travels with his family and register his own experience on this issue... Horrible. 😡... I was unaware of this complaint box having option to upload photos or videos i would have certainly done it. Nxt time i...

Bus Details - MH 40AT0708
Route - Pune to Nanded
Date - 13 August 20222

Experienced a poor management and unprofessional service from Purple Prasanna Travels.
This is my first and probably last experience with Prasanna travels.
My boarding point was Birla Hospital, Chinchwad. We are 3 passengers.
We are asked to board into another bus for temporary pick up and were expected to shift into...

Hi,
Me and my sister were traveling from Nagpur to Pune by Prasanna travels which departs at 10:10PM, Duration of the travel was 15HRS however travel took 18hrs due to which my next connecting train got missed which i booked under tatkal which costed me around 4k. The delay was because firstly the tire got punctured and it took 1hr to fix it, we understand that can happen with any bus however after few miles then the Travels AC Failed...

Hi Parasnna Team,
I am Abhishek, travelling from Nashik to Nagpur by your bus no. MH14CW4272 on 31st May 2022. AC was already having issue from Nashik itself. Around midnight 1.30 am AC stopped working many of passangers start complaining about the same with driver; he opened the door towards access to seating area stating that AC issues are there and I can't help you during your journey. If being as an organisation can't you keep...

I have book Volvo ticket PNR no[protected] on date 10/5/22 . Pune to nagpur. Seat no 41 42, vehicle no Mh 14 Gu 9042 but this bus cancel and diverted plain AC bus which is ticket fair less & not received difference amount......