[Resolved]  Pratham Motors — Breach of trust : used car warranty purchased in true value outlet

Address:

Bangalore, Karnataka, 570068

HI

My vehicle number KA01 MF 6596

i had purchased the vehicle in true value pratham motors, singsandra on may 19th 2016
and july 1 i had got the first checkup done within 1500 kms from purchase date
after service i barely had driven 400 kms,
the vehicle developed rpm rise problem since 2 weeks
i was thinking as power of swift as it was still under warranty
i trusted the TV warranty certificate issued
and first service no clutch isuue was reported
But the vehicle came to complete halt on 15th august
it was just 1900 kms from purchase date

the vehicle halted completely, no accident involved
so i called on road service complaint No 1020496

i was shocked to know the reason for failure was clutch problem

and it was towed to nearest maruti authorized service centre (kalyani motors) and was serviced
and a bill of 8324 was given which i paid and got the vehicle back

later i contacted the outlet where i purchased the car
along with car and invoice today @ 11 am (18th august 2016)
but they refused to cover the warranty
as during first service in pratham motors service in hsr layout
mechanic has not put his observation as clutch problem

is it my mistake if mechanic failed to identify??

i drive the car alone for my personal use only and never given to anyone


why they certified for 7500 kms
what is the use of trusting true value certified cars??

my concerns are
if i am issued certificate for 7500 kms
then why warranty is not applied

why not clutch problem was not identified when i was given car and during first service
is it my mistake if mechanic failed to identify??

i expect cluth related expenses to be reimbursed as it happend
during warranty period

Regards
Yashodhara BN