[Resolved]  Pratham Motors — Maruti a star vehicle ka51z9289

Address:	560103
Website:	www.consumercomplaints.in/new_complaint

I purchased this above mentioned vehicle in the month of april last year 27th april. i had done my 2 services for car. in my 2nd service the people are informing me that the battery is depleted. kindly change the battery at an additional amount of 4000 rs.

1. my question is which cars battery is depleted in 2 to 3 months. and while purchasing the car why it was not given me a good one rather than the used one.

2. my clutch has totally gone i cannot shift my gears my question is after 40000 kms if the clutch plate has to be changed why it was not changed and then sold to me

answers i got from showroom;

1. sir u are driving it for the first time that's why it has happened so we cant do anything u have to spend.

2 . mr. santosh: sir ur battery was depleted because you switched on the parking lights and went somewhere that's why it has happened,

when i said this gentleman that i am driving cars from 2011 his answers were ;
mr santosh: sir anyone can make driving license and can drive a car that is not a big factor u are also the same

w.a.o factors by pratham motors stating that it is the only customers fault. pratham motors really make a customer feel special with this kind of words from the service staff.

3. mr laksman: sir while we checked ur car everything was fine now only it if giving problems so we cant do anything so please get it to showroom and spend 6700 towards whole clutch change.

this are the answers given by so called professional kids.

if a car that is 2nd hand sold to a customer it has to be made sure that the car parts are in good condition, it should not be like the car has been given and then all the issues started.

the best part is the answers from the showroom people that sir i[censored] know so much about the car then u could have checked at the time of purchasing only why you are eating our head now. you have to pay and get that repaired we cant do anything.

i appreciate maruti suzuki to create such a nice customer answering parametres and would definitely expect some more to come from your side.

thank you
hindol chakravarty

contact no [protected]
salesman who sold me the car mr shivanand
date of purchase 27th april
date of issue regarding clutch 12th april 2017
contact person mr santosh from pratham motors