[Resolved]  Pratham Motors — Swift dzire tour

Address:

Bangalore, Karnataka, 560106

Hi guys,

Here with sharing my experience with pratham moters (address: #16, outer ring road, bellandur, bengaluru, karnataka 560103
Phone:[protected]. we had booked one swift dezire on 16 jun, 2016. the sales executive, named murali (mob: [protected]) and jaiprakash ([protected]) came and explained the pricing and accessasries pack
And we booked the cab with giving 5000 cheque. he commited to deliver the vehicle by 17-jul-2016 in one month. we said ok. now time moved and there was no
Call for any update from delear till 15 - jul -2016, then we started calling them but murali never picked the call, some time picked by mistake and kept the phone aside
We called to their customer care but no response. we called to customer care, wrote plenty of emails but no response

At last we had to visit the showroom in person and talked to the executives, then after lot of noise, we had been assigned a diff executive named harish (mob: [protected]). after he
Discussed and chekcked all the details he confirmed, your vehicle is on it's way and we will surly deliver it by 6th of august, 2016. we did not have choice and said ok
Then on 1st they called and asked to do the payment, we said we will pay on the same day as we get the car, harish said ok and they never deliver the car by 6th august.

Then i made complaint to maruti, but maruti also never came back on the issue, everytime the call center people used to say, this is progress, we cant do anything and so on.
We had lost hope from all the soucres, then finally i could speak to the sales head mr kiran j ([protected] / [protected]). he said the prices have been increased, you need to pay 30k extra and the vehicle can be given to you
On 20th august, i was like omg... fisrt you guys will make it delayed and then will ask the penality to customer saying the price rise...

Finally we had to cancel the booking, wasted 3 months of time, brunt blood by talking to unprofessional people,
Explaing same issue 10 times to 10 different people and became the point of fun.

Maruti has worst customer care seems, now i am buying some other comapny car

Beware of pratham moters

1. you will meet unprofessional, giving you fake commitment sales people:
Murali (mob: [protected]) and jaiprakash ([protected]) harish (mob: [protected]) kiran j ([protected] / [protected])

2. never trust on their oral commitment, they say oral commitment is not valid, always get a written commitment and details, but they will never
Respond your email

3. they will follow you up only till you hav ebooked the car, after that you will only chase them trust me

4. no matter what has happend, they wil prove you only wrong at the end.

5. they do not have customer care, only customer cares for them. but only once in life.

6. they can increase the price any time, and will force you to pay the same otherwise you have to lose the time.

7. maruti had been a good company but now there are much better professionals in auto market, maruti does not care what are you shouting for,
They will listen the same story from 10 different ears, and finally will make you frustrate you will only say the issue is resolved, pl forgive me.

Pfa the booking receipt for your referance.

Thanks, pankaj
[protected]@gmail.com