Prestige Smart Kitchen — prestige kitchen hood akh 900 sl blasted

Address:

320D, Nallamal Nagar, Periya Chettipalayam, Erode, Tamil Nadu, 638002

I've purchased prestige kitchen hood akh 900 sl from prestige smart kitchen erode on[protected]. I'm using various prestige products and no other brand i've chosen till now as a replacement for prestige products. I've set my new home kitchen with all necessary products from the prestige smart kitchen, erode. Till this moment it went fine, but last week our kitchen hood akh 900 sl outer glass frame got blasted while it is off. During that time we didn't use the kitchen and the stove was in off. The prestige technician has been called immediately and he informed us that the outer glass frame has some defect and so it has been blasted (Which is not our fault or handling issue). The lucky part of it was, my mom didn't use the kitchen. If some oil pot was in the stove or any other kadai lighten, the damage would be very serious. Sometimes my mom used to take my 2 months old daughter inside the kitchen for some moment work and if the glass got blasted that time also it'll be serious damage or might be a life issue.

We've informed all these things to our prestige technician and finally, we got an update that our warranty got expired. Actually, in this case, we shouldn't think on warranty, because after warranty the product would get blasted means its a serious quality issue with all the prestige products. We could accept warranty expiry for the unit didn't turn on, fan coil issue etc, but the unit gets blasted is something related to the seriousness of life not on warranty.

I need the unit to be replaced with defect-free one and think on the seriousness of this issue