Prestige Smart Kitchen — tattva 2.0 - unhappy customer (case id hyde1124418)

Address:

Hyderabad, Telangana, 500072

Dear sir,

I'm one of your unfortunate customers who purchased tattva 2.0 copper base water purifier in the month of march 2019. I'm residing in hyderabad near forum mall.

For the first five months, we thought we were lucky that we took a wise decision in buying this product and on top of it we encouraged and motivated people around us to buy the same. Issues started around august 2019, when it's first cartridge was out. I quickly purchased one from amazon and due to its dashing delivery time, could receive it the next day. I saw that it's manufacture date was june 2018. I replaced it and relaxed totally unaware of the issue that is going to get repeated over and over again. Yes, after exactly 2 weeks, tattva started giving issues. It stopped filtering water. I did not understand the issue. We cleaned the entire box, tap and gently washed cartridge to make sure nothing is blocking its way. But no luck. So, i opened a case with customer care. To our surprise, one of your service tech visited us totally unaware of how to fix the problem. Looks like he is the junior guy. He advised us to buy "copper compatible" cartridge and do not buy anything from online portals. So, we realized that we lost our inr 600 and following his advise, i went to a nearest prestige smart kitchen (The shop from where i picked up the tattva box) to buy a new cartridge. To my surprise, the cartridge was dated june 2018. I asked the shopkeeper but she said it will work. I had to believe her and came home with a big smile as if i conquered the world.

Again the same experience. It worked for 2 weeks and stopped filtering the water. I was promised that each cartridge will work for 5-6 months but its not true. I feel like i'm deceived. Not once but twice. I again opened a case with customer care and to my surprise, i came to know that this tattva has only 6 months warranty and now on wards i need to shell out money for each visit of the tech person. I'm 100% sure that he will not solve the problem and this time i'm not prepared to lose my inr 600. Either i want my money back for the crappy product or replace with a properly working cartridge. The ball is in your court. Please take the decision. I'm least bothered about the money that i lost but i will not allow others to lose theirs, so i'll definitely raise my voice louder and if needed will proceed legally to save innocent customers.

Now, it is your duty to do the needful. And i'm hoping that you will consider this with high priority.

Regards,
Anil kadium
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