Preventive Healthcare India — Not received refund my amount

Address:	New Delhi, Delhi
Website:	www.phci.org.in/ContactUs.aspx

This is rakesh pingle from mumbai, i too purchase phci plan on 5th april 2016 of rs.10, 000/-. I received the mail payment done.


Dear rakesh tukaram pingle,
Your payment for the order with reference number 871487 on the merchant website : phci.Org.In has been successfully processed.
For your convenience, we have provided the order information below.
Order information
Merchant website : phci.Org.In
Date :[protected]:14:53

Merchant reference number : 871487
Ebs payment id : 51843574
Payment mode : visa
Amount : 10000.00

Customer name : rakesh tukaram pingle
Customer email : [protected]@yahoo.In

Status : success


For any queries, please contact the merchant phci.Org.In.
Regards,
Ebs pg team
Please do not reply to this mail. This is a auto generated mail and replies to this email id are not attended.


But your end commitment me with within 15 days received kit & before you sending mail soft copy. But till date i have not received softcopy & hard copy. When i was call to this phone[protected] that time manprit person was commitment will be done. And then next week not receive same issue so i told to her please cancel this policy 7 refund my 10, 000/- amount finally she told me ok i refund you next week refund will done. This time same also not receive my refund amount. And the every week i call to customer care no. She told me give your account no. & ifsc code the i sending to her mail ([protected]@outlook.com) & she told me i received account details on mail & next two days will be transfer money but still now given me same reason every time & not to talking with any senior team. When i say to her, please transfer your any seniors, she told every time seniors not in office every time same reason. & this mail id ([protected]@phci.Org.In) not working & no one any id’s available.