Private Bus — Bus Break down

Address:

Madan travels

I have boarded my bus at 11.40 it travelled only 20 kms and bus got stuck and till now the repair is haven't happened I have to reach my office before 10 AM who will take the responsibility if the right time is 9 they could atleast arrange a bus or cancel my ticket the driver knows that the bus is repair condition how they are allowing. The price of the ticket is also more and the operator also speaking rudely