Private Bus — bus was not working and got in trouble

Address:	Pune, Maharashtra, 412214
Website:	Make my trip

I am travelling to hyderabad from pune for official work through satnam travels and has started travelling at 09.00pm dated 10th december 2018 and took long hault hadapsar to pick more passangers and after that, bus has arrived at yawat which is approx 40km. From pune and we came to know bus is not working and driver gave us promise it will take hardly 15 min to repair but it took 3 hours to get repaired.

Since 11.30pm we were saying to arrange another bus and forced them to get it repaired soon but they were not responding properly and not even trying to solve the bus problme and instead of taking care of all the passengers they were denying to give proper answer and said to call online service from where we have booked the tickets. We were continuously asking the owners number but the conductor and driver are not giving it due this many of passengers are going to miss their flights and i am will be late for my office meeting where, j have to attend it at 10.00am.

This is really ridiculous to proved the customer serives and because of this i have to suffer for my official meeting. Who will be the responsible for our loss? I hope i will get satisfactory response on this matter. We all sufferd a lot in whole,

Bus details are as below
Satnam travels
Ka 51 c 9395