Private Bus — Dropped us in between and put on another bus

Address:	mumbai and banglore
Website:	mercytravels.in

I was travelling to mangalore through private bus, Bus name mercy travels bus number KA.51.AG.4451 on 1st march the next we were about to reach manglore till 8am bust because of there time waste and luggage offloading and they got late so they drop us in between Udupi and told we can’t drop you at your place we are getting late the bus staff person told us so they are putting us on another bus they will drop you
me and mom were travelling together with a lady it’s difficult for her she’s old and also it’s like a mental torcher neither they are giving the refund neither they apologise for their mistake and throw us on another bus they are many people who are facing this problem through this private mercy travels bus please take some action regarding this