Private Bus — illegal activities by bus operators/misbehavior by conductor

Website:

www.nationaltravels.in

Route: pune to bangalore
Bus number: ka 01 ad 6776
Travels: national travels (Red national bus)
Departure: 11:50 pm may 15, 2018
Seat number: 50
Boarding point: hinjewadi bridge-national travels opp. Hotel rajyog garden
Landmark: hinjewadi bridge-national travels opp. Hotel rajyog garden
Address: hinjewadi bridge-national travels opp. Hotel rajyog garden
National travels (Red national bus) (Not in a halt)
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Above are the mentioned details about my journey. Firstly, the bus which was scheduled at 11:50pm only turned up at 1:15am. And i could track the bus which showed it was 90km away, but the conductor kept claiming he would reach my pickup point by 12am and spoke very rudely.

Next when i entered the bus, all the seats were occupied and there were about 10 passengers who had illegally occupied the walkway and were sleeping/sitting on the path all through the night. My seat no 50 was occupied by somebody who was drunk and refusing to get up the conductor did not help me reclaim my seat. I had to instead settle in some other seat.

When they stopped for breakfast in the morning, i was asleep and the conductor woke me up forcefully and made me get off the bus even though i was sleeping and didn't want to eat. He abused me verbally and threatened and used words like chutiya and asked me to get off.

Besides the blue lights which are supposed to be on during the journey at night was off for most of the journey.