Private Bus — irresponsible

The worst travels. Bus is late by 10 mins i was waoting for 10mins, i thought i ll take something for eating at that time bus came and they called me saying that bus already left. I called them and they were saying to come to a stop which is 15mins far away from me and they will wait only for 5mins and they ll move on. If they are late customers are supposed to wait and for customer they ll not wait.. This people has to be screwed