Private Bus — "kongu transport" not called to passenger when reach boarding point

When i was booked ticket from chennai to tirunelveli at friday (02/june/17) night in "kongu transport" the bus no is : tn34y2791 i waiting for more than one hour from my boarding time (8:45 pm) but the bus operator is not called for me and not picked up and the bus was going so i am very disappointed and the time is 10'o clock very rush time and critical situation. So i[censored] booked bus in"kongu transport" please careful otherwise u will get struggle.