Private Bus — Misbehaving of conductor

Address:

682311

Bus name : meenu(only this bus is running on this route with the name meenu)
Bus route: kolenchery to perumbavoor via mazhuvannoor(ernakulam kerala)
I travelled on today(13.3.17) from kolenchery to mangattoor with a min fare. I gave him a 10 rupee note and he told me to collect the balance on the next day. I told him that there is no need for me to travel on this bus next day but he didn't gave me the balance... He told me that he don't have the coins to give me the balance and refuses to give the balance. At the same time one of the passenger give him coins. But he doesn't give me the balance. He told all these things in a arrogant manner.how a lower middle class people afford all these things.. Please take necessary step. In so many private bus in kerala conducters are misbehaving to the passengers
Please take immediate action

Thank you