Professional Couriers — Consignment return

This is to complaint about the unprofessional and unethical attitude of your Tripunithura Branch.
I have a new subscription for the magazine Bhavans Journal.
The Circulation Manager, Bharatiya Vidya Bhavan, Kulapati K. M. Munshi Marg, Mumbai – 400 007 had booked a consignment addressed to me vide Professional Courier No.: VPL[protected] on 13.10.20.
On 21.10.2020 @ 11:58 Hrs. the Professional Couriers called me, from their mobile No. [protected]. (Missed call) This
Same day @ 12:27 Hrs. I called them back at same mobile No., talked. They wanted to know about my address. I informed them about directions to my address. They informed that the delivery man would call back for directions.
On 22.10.2020 @ 09:38 Hrs. they called me back and asked me to collect from their Office, which I declined. I told them that they are to deliver it to my address as is done by all other Courier Services. When they told that I should collect it from their office, I informed that I have no information or message from anybody about any consignment addressed to me, C/O. their Office.
As far as I know, counter delivery is for out station localities, or non delivery areas specially mentioned. My address is well within the Tripunithura Municipality, and is very close to the Main Road LEADING to Cochin Refinery and Fact and other industrial establishments, who are regularly serviced by Major Courier Services. Also it is close to the Irimpanam Post Office.
It is common knowledge that you subscribe to a magazine so that you need not go out to buy a copy, it is home delivered. Also as an elderly man, (73 years) I am advised not to stir out of my house unnecessarily by the State health authorities.
By sticking a " Party Refused" sticker, this ### of a service provider sent back the consignment to Mumbai.
The Circulation Manager sent it back to me by India Post, on 12th and I received on 16th of this month.
It is these Courier Services operators, without any Professional and Business integrity and ethics, they have the audacity or gumption to stick a label “Party Refused”, and return without delivering. Also in these relaxed periods of Covid restrictions, when all other courier services have resorted to contactless home delivery, some of these above mentioned category resort to such gimmicks and find solace under the pretext of Covid scare.

I strongly oppose the irrational behaviour of this operator and request you, the Head Office to take action against him.
Thanking you,
Best regards,