Professional Couriers — non-delivery of document

Address:	500050
Website:	www.tpcindia.com

29.09.2017 : 18.00 hrs.

A very rude & impolite courier boy from professional courier called me to deliver my document which was of pro-premuim nature. (Docket no. Pro5864383) ; from bengaluru to hyderabad.

It took 1 hour to constantly guide him to reach my house as he went to hp petrol when i said indian oil bunk. And, instead of jyothi theatre to sridevi theatre. He finally reached my house and started shouting in very high objectionable manner and advised me to come down & collect the document and said it was raining.

I am suffering with sciatic pain and none at home during that time managed to reach my 1st floor balcony and requested him to come up. He denied to walk the stairs till 1st. Floor and took back the document and said he would give it only after a week. I also took a pic & tried to make him understand the seriousness but, was of a vain. Can someone take action and help my situation.
Contact no. Of the courier boy : [protected]
His superior, mr. Shivam also called me after sometime but, did not assure to deliver my document : contact no. [protected]

Later i called[protected] and spoke to hyderabad zonal office, mr. Hari (Customer care incharge), but he too did not assure as he felt 3 continuous holidays arrived on account of dusshehra.

The document is very important and having some statutory obligations behind its submission.

Thank you...
Vara prasad
# [protected]