Provogue India — For returning Provogue backpack

My issue has not been resolved. Delivery man came two times but he rejected due to other print . I don't know that company has provided me this order with different print and color so what should I do? If I got same print then what was the issue to return that bag?
I'm feeling very very regretful to be part of your company.
Kindly return my money as soon as possible.

Thank you 🙏