Provogue India — The product delivered is defective and request for an immediate exchange

Ritesh Thakur

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500005
Website:	www.provogue.com

Dear Team, I have ordered a Provogue watch online ( Order no:[protected] on 13th Nov'15, the product was delivered on 8th Dec'15.( huge delay). And when I used it, the next day, it stopped working. I tried reaching all the customer care numbers available on website, which seems to be completely fake and I marked the email to customer care Id but no response from the team. The product has 1 year warranty and 14 days return policy but I am not able to reach anybody from Provogue. After this incident I immediately informed my relatives and frineds not to order anything from Provogue online. I request the team to help me exchange the product or take it back by refunding my about. Provogue is no more trustable. Thank you.

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Provogue India Customer Care

from Delhi, Delhi

Verified Support

Dear Customer,

Sorry for the inconvenience caused to you.

We’ll immediately replace the watch.
We have already instructed our courier service provider to pick-up the defective product from your place, which will be done within 5-6 days.

We will dispatch your new watch ASAP and it will be delivered to you in few days.

As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our apology.