[Resolved] Provogue — Provogue - Ordered item not delivered yet

ganeshprasadkp

from Bangalore, Karnataka

Address:	Mumbai City, Maharashtra, 560085
Website:	www.provogue.com

I ordered a 'Full printed Sling Bag' in Provogue website via HDFC Diwali offer on November 8th, 2015 and I got a confirmation mail from Provogue website that the order of the item is confirmed. The order status is shown as 'complete'. But still I haven't received the courier info, nor the product. I've paid the amount of Rs.300 as shipping charges and there is no reply at all from the website. I tried reaching their customer care via phone and email but they aren't available for communication at all. This is a ridiculous act of Provogue (as its been continuously doing) and I dont know why, good banks such as HDFC made a tie up with them, for the offer. Can anybody help in getting my product soon, or a cash back from HDFC? Order ID: #[protected] Shipment #[protected] Delhivery:[protected] SKU: 104158-BK-022-F

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Nov 18, 2015

Complaint marked as Resolved

Thank you 'Consumer Complaints' for resolving the issue. The next day, once after I posted the complaint/query, I got a reply-mail (in gmail) from 'Provogue' regarding the product status and courier information. On 18th-Nov, I received the product. Thanks to 'Provogue' also. But still, I have another product booked at 'Provogue', whose status is shown as 'Under Processing' from many days. I am looking forward to resolve this issue also via 'Consumer Complaints' as platform, if the product status remain unclear. Thank you.

Provogue India customer support has been notified about the posted complaint.

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Comments

vvinodhkumar

from Hyderabad, Telangana

I ordered a 'SMART GENTS VJP DIAL WATCH' in Provogue website via HDFC Diwali offer on November 8th, 2015. Respectively I not got any confirmation order through MAIL/SMS. The order status is shown as 'complete' on my account page(attached Image for reference) but there is no status on shipment information. I've paid the amount of Rs.299 as shipping charges. After reviewed many complaints against Provogue, I tried to cancel the order via phone and email, but they aren't available for communication at all. Provogue is becoming one of the leading fraudulent marketing company.