Proximagamma Private Limited — Refund my money or give UC

Today i've purchased 1, 949 rs uc. And it showed the payment fail, system too busy and try again later and i didn't get my uc bundle but 1, 949 rs got deducted from my paytm wallet. With trasaction id [protected]
.
I contact paytm customer care (24*7 help) and they told me that they have successfully paid money to the
Merchant. And told me to contact the merchant and tell him to check the 'passbook' section.
I've contacted the proximagamma private limited. But there is no reply.
I've also contact in game customer service, there too no reply.
Please help. Send my order (Uc) to my account or refund my money back to my wallet.