PRTC — Not stopping for women, very rude behavior

Today, I dropped off my mother for a PRTC bus of no. PB04 2922. She has to travel to Tarn Taran from Amritsar for her job. She usually travels by private bus because of the rude behaviors of govt bus drivers and conductors. However, she was a little late today and had to take a PRTC bus from the Sultanwind gate stop. The driver did not stop for her to get into the bus safely. He slowed down and my mother was about to fall from the second step of the stairs. It would have been a very bad accident for her and could have caused a lot of injuries. This is serious and needs to be rectified. Every single person should be taken on the bus with utmost safety.
I have also witnessed a similar incident when a woman of old age fell from the bus and the bus driver didn't stop even then, she was dragged with the bus causing serious injuries. The bus passed by as if nothing happened.