| Address: | PUDUCHERRY | | Website: | www.prtc.in/PRTCWeb/preUserAuthenticate.do |
My name is Murugavel K, i am a frequent traveller from pondicherry to chennai. I usually book bus tickets online via BUS INDIA app, I have booked a PRTC 5.25 am bus on 27th Dec 2021 and i have been allocated seat no '43'. I boarded the bus on Indra Gandhi Signal stop (around 2 kms from pondicherry bus stand), the bus was crowded and every seat was occupied, i was searching for seat no 43 and to my concern not a single seat is numbered. I took the issue to Bus conductor, he replied to me stating lethargically every seat is occupied and i cant allot you a seat anymore. I saw many people didn't e reserve the ticket but they were occupying the seat and i questioned the same with conducter, he told that, only the people boarding from the pondicherry bus stand has the right to sit in the reserved ticket and if not boarded there is no possibility that you will get a seat. I was shocked by the reply of conductor, since i am a frequent traveller i know and i have boarded the same bus many a times in the same location and i havent been denied a seat. It seemed ridiculous. see the scenario here, I had booked the tickets on 25th Dec (2 days prior to travel date) and i have been alloted seat number 43 and when i boarded the bus people who hasn't reserved the tickets were occupying the seats. I had to stand for the entire 3 hrs journey strangling myself in the crowd where i have paid 162 rs inclusive of online fees and people occupying the seat paying just 140 rs and not even reserving the seat prior. If the conductor had came in to the issue and asked anyone of the unreserved passengers to stand then the issue will be sorted but he didnt. He was cornering me and abusing me for asking the question.
Travel Date - 27 DEC 2021
Boarding Time - 5.25 am
Bus No - PY.01 BV.5181
I have video proof of bus conductor and i have image of the bus and bus conductor too. Was this information helpful? | 
