Prtc (Pondicherry Road Transport Corporation — reserved tickets sold out

I have reserved 3 tickets for travelling from chennai to puducherry with koyembedu boarding point, due to unavoidable reasons i happened to board the bus at guindy bus stand, i happened to find out that my tickets were already sold out to another passenger which was totally unfair and when asked about this he answered lethargically that it was not his concern and we were made to travel in standing throughout our journey which is totally unacceptable therefore through this complaint i kindly request you take action on the conductor who was responsible for this with the below details (Bus: prtc ac bus chennai to pondicherry, bus time: 5:30 pm, bus number: py01cd2065) so that this can be avoided in future.
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