PRTC — Unethical Behaviour

Hello,
This incident occurred on 17th july 2022 at ambala 6.20 pm where prtc bus num. "PB 04 AE 0987" "Ganganagar to mukatsar" via rajpura - khanna with almost 10 to 15 seats vacant but conductor not allowed passengers of khanna into the bus and misbehaved with the passengers.

Passengers
Rampal Singh Age 70 years
Malkit Kaur Age 65 years

I want the authorities to take action against the bus staff.