Pubg — uc not not credited.but amount deducted

I purchase pubg uc for rs 799 on 20 feb 2019
My money got debited from my account but it showed that purchase has failed. I didn't receive my uc nor did i get any refund. Please refund my money.
The transaction reference is igafrpzkg5
I contacted in game customer support but haven't got a reply.
I also mailed pubg support and didn't get a reply.
Please solve the problem as soon as possible.
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Mar 22, 2019
Updated by Navin Damineni
I purchase pubg uc for Rs 799 on 20 MARCH 2019
My money got debited from my account but it showed that purchase has failed.I didn't receive my uc nor did I get any refund.Please refund my money.
The transaction reference is IGAFRPZKG5
I contacted in game customer support but haven't got a reply.
I also mailed pubg support and didn't get a reply.
Please solve the problem AS SOON AS POSSIBLE. earlier complaint i had entered wrong date.
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