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Puma Complaints & Reviews

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Updated: Dec 8, 2025
Complaints 599
Resolved
91
Unresolved
508
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Puma reviews & complaints page 10

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S
SaiSwaroopP
from hyderabad, Andhra Pradesh
Sep 12, 2022
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Order Number:[protected]
Date of purchase / transaction: [protected]
Registered Mobile number [protected]
Transaction id: VT222060276023010000263
Amount Paid: 3, 887.97

I have purchase puma sweatshirt on 24th july 2022, received product and due to incorrect sizing i have returned product 40+ days have been past but still no refund has been initiated every time i call puma customer care they say we are initiating today and no response later on. the story repeats i have called them every day about my refund status still they have not done anything from their end. please help in getting refund.
Puma customer support has been notified about the posted complaint.
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    A
    Ashwasana
    Sep 8, 2022
    Resolved
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    Payment done, order not placed... Not much support from customer care

    Website: puma.in

    I placed an order from Puma India app and made an UPI payment .. The payment got deducted but the order didn't get placed in the app and it shows that the money is being received by the company .. Need help in either getting the refund or getting my order placed ASAP....
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    R
    Ravindra@25
    from Mumbai, Maharashtra
    Sep 5, 2022
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    Address: Ground floor No 496, Mahadevapura Main Road, next to Hewlett Packard Service Gate, Bengaluru, Karnataka 560048
    Website: Puma.Com

    Hello,
    My name is Ravindra Patil.I ordered a sandal from puma app on 12 Aug 2022.after receiving I didn't liked the product as I pay for no perfect fit, No comfort.so I raised a return request for my order.But it has been 24 days passed but my product didn't returned yet I raised return request multiple times and also talked to customer service of puma but my issue not resolved yet please help me regarding my issue.

    Order ID[protected]
    Product - Puma IDP Iron-Gate Sunflowers Puma Black
    Puma customer support has been notified about the posted complaint.
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      H
      Halder Malay
      from New Delhi, Delhi
      Sep 2, 2022
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      Not placed my order after got money -3027.32 from me at 2 sep 5am by UPI transaction.
      Puma customer support has been notified about the posted complaint.
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        H
        Halder Malay
        from New Delhi, Delhi
        Sep 2, 2022
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        Website: Puma

        I purchased "PUMA SERVE PRO UNISEX SHOES " rupees -3027.32.for 5 per discount i used UPI transaction..Money debited from my account but order not placed and showing nothing in order.
        Puma customer support has been notified about the posted complaint.
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          S
          Sumeet Mulik
          Aug 31, 2022
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          Website: in.puma.com

          I have ordered 2 product 1 sweatshirts and 1 tshirt and payment done and delivered both on 18 August and the delivery status is showing not delivered yet 1 tshirt i have ordered i have returned because of oversized and remaining sweatshirts is not showing deliver and i have ordered on 15 August today is 28 August 10 days left still not updated why my order I'd[protected], tracking ID[protected]. Transaction ID -T2208181605390211705802
          Puma customer support has been notified about the posted complaint.
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            S
            Somesh7001
            Aug 29, 2022
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            I had placed order on Puma official website on 4.07.2022 and i have not received the order yet so i have initiated for refund on 18.07.2022 the refund is not initiated yet
            Puma customer support has been notified about the posted complaint.
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              P
              pushkar1801
              Aug 28, 2022
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              Dear sir/madam,

              Today I tried to purchase puma hybrid nx shoes from puma.in.Filled all the details and proceed to do UPI transaction and scaned the QR and paytm amount got debited from my account, but it showed the order was not placed. Amount got debited from my account but order was not confirmed.

              Plese resolve this issue and refund my account.
              Puma customer support has been notified about the posted complaint.
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                S
                senis
                Aug 26, 2022
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                Resolved

                Website: Puma

                Hey,
                I had ordered a shoes from the official website of Puma on 14 th August
                order NO:[protected].
                I had filed a complaint earlier saying that though I had done prepay my order marked as failed. After multiple follow ups finally I recieved an email that the money was succesfully refunded. But I havent recieved the money. Contacted my bank and they too said the same. Each time when I call the costumer care first they would say there is no entry in this order number and then will say wait for 15 days.
                this is what they had said for the past 10 days each time I contacted

                Please look into it and do the needful
                Aug 29, 2022
                Complaint marked as Resolved 
                After multiple follow ups and contacts in customer care finally my amount get refunded. Such a bad experience I had from a multinational company. Thanks that finally I recieved my payment
                Puma customer support has been notified about the posted complaint.
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                  M
                  Mohamed khairy
                  Aug 23, 2022
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                  I purchased for my kid a shoes 4 months back and he didnt use it more than 10 times. A manufacturing defect took place and it is completely not related with usage. When i got back to the vendor (Puma-Mall of Egypt). They said they will get back to administration and feedback. The day after they said case is refused because it was purchased more than one month ago and they only cover manufacturing defects within one month. I already purchased another shoes and it is heavily used without experiencing this kind of defects!. I paid 1000 for nothing and they refused to replace it.
                  Puma customer support has been notified about the posted complaint.
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                    S
                    senis
                    Aug 15, 2022
                    Resolved
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                    Resolved

                    Website: puma

                    Hey I bought a shoe from the official website of Puma on[protected] I chose prepay as it had 5% offer. But to my disappointment the money was deducted from my bank account but the order status shows FAILED. My order No is:[protected].
                    its been almost 24 hours and there is no help from the customer care. I have all the proofs with me. Please do the needful
                    Aug 29, 2022
                    Complaint marked as Resolved 
                    Please do contact the csutomer care and send them a mail. If needed do multiple follow ups.
                    Puma customer support has been notified about the posted complaint.
                    Aug 22, 2022
                    Updated by senis                     Hey,
                    Recently puma costumer care called me and said they are trying to refund money but the transaction with my bank is not working properly. This is what they says everytime I enquire and ask me to wait for 2 more days and this keeps on going. I dont know why puma is having issue with my bank when the bank authorities said there is no issues at all. Can't understand why such multinational companies take advantage of people even when all small online business are trustworthy.
                    What I could understand is never fall for 5% offer on prepay from PUMA. Such a disappointing experience I had.

                    Please I request the authorities to open your eyes to such scams. Please do the needful so that I could get back my money safely.

                    NOTE
                    Attaching e mail from them which says we are working on it. This is what they say every time

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                      L
                      Leisna
                      Aug 15, 2022
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                      Hello, I have ordered a shoe and paid through UPI for 5%off. my money has been debited but order has not been placed. When i went to the order section it says no order has been placed.
                      Please help.
                      Puma customer support has been notified about the posted complaint.
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                        A
                        Antony S Chirayil
                        Aug 15, 2022
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                        Address: Bangalore

                        I ordered a T-shirt and it didn't reach home and it was sent back to Bangalore. It's been more than 15 days since my product returned and no Refund has been initiated. Their Customer Support is finding an excuse for the delay of my refund. Such a bad response from the PUMA team. This is the first worst experience I ever had with a branded company like this.
                        Puma customer support has been notified about the posted complaint.
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                          Lii1
                          Aug 13, 2022
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                          Website: Puma

                          I ordered from puma website and paid at the same time with net banking, my cart got empty and my cash is deducted from my account but I didn't got any message from the puma about my order. Please help me
                          Puma customer support has been notified about the posted complaint.
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                            Y
                            yasvanth01
                            from Coimbatore, Tamil Nadu
                            Aug 8, 2022
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                            Address: Puma india

                            Dear sir/ Madam

                            Today eve[protected] I try to purchase Robust Running shoe . All details entered properly so finally going on proceed to UPI transaction and also entered my upi id Puma India links comes from Google pay Amounts also debited
                            But Product not booked 😕
                            Amount has been debited my account but order not confirmed

                            So kindly resolve this issue refund my amount
                            Puma customer support has been notified about the posted complaint.
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                              Y
                              yasvanth01
                              from Coimbatore, Tamil Nadu
                              Aug 8, 2022
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                              I had ordered shoes from puma online on today[protected] Payment is done by Google pay on puma india link is showing payment done. but the booking order status is failed. Amount debited screenshot also attached I'm trying to contact puma customer service but it is not responding. Kindly resolve the issue for priority basis Please help
                              Puma customer support has been notified about the posted complaint.
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                                A
                                Aripg
                                Aug 7, 2022
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                                Terrible quality, the interior was ripped less than 3 months and now after 8 months from the purchase, all the white material is coming off. I regreat buying Puma over Nike.
                                Puma customer support has been notified about the posted complaint.
                                Aug 07, 2022
                                Updated by Aripg                                 Still not resolved, I buy a $160 shows to last at least 2 years
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                                  S
                                  Sebna
                                  from Vadakara, Kerala
                                  Aug 1, 2022
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                                  I ordered a bag from puma India which I payed for using UPI. After the payment was completed the order was not even placed . Money is debited from my account. Order is not even shown in my orders section.
                                  Puma customer support has been notified about the posted complaint.
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                                    A
                                    Ayush Jasuja
                                    Jul 28, 2022
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                                    Website: Puma.in

                                    Puma service is a JOKE!! my order was placed on 16th June. on 12th July they told order is lost and we will refund. Ticket number is 556175
                                    Puma team checkout the emails on the ticket from your incompetent customer service team. Promising resolutions again and again, escalating again again
                                    leave alone the compensation you guys are incompetent even in returning customer's own money
                                    Puma customer support has been notified about the posted complaint.
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                                      F
                                      faiocruz
                                      Jul 13, 2022
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                                      Website: Puma.in

                                      Really frustrated to write this email regarding the refund link of Puma which i was suppose to get way back on 5th of july but im yet to receive any link as of now i have been told it has been sent twice and it baffles me even if somehow theirs some issue in emails I haven't even received SMS which they said they have sent both in mail and sms. They just keep asking for 48 hour's time abd and same thing i have to repeat again & again to every customer executive not sure what to do anymore.
                                      If this complaint get's to puma i request you to refund my Hard earned money.
                                      Thankyou.
                                      Order number[protected]
                                      Puma customer support has been notified about the posted complaint.
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