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Updated: Aug 12, 2025
Complaints 595
Resolved
91
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504
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Puma reviews & complaints page 10

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H
Halder Malay
from New Delhi, Delhi
Sep 2, 2022
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Website: Puma

I purchased "PUMA SERVE PRO UNISEX SHOES " rupees -3027.32.for 5 per discount i used UPI transaction..Money debited from my account but order not placed and showing nothing in order.
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    S
    Sumeet Mulik
    Aug 31, 2022
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    Website: in.puma.com

    I have ordered 2 product 1 sweatshirts and 1 tshirt and payment done and delivered both on 18 August and the delivery status is showing not delivered yet 1 tshirt i have ordered i have returned because of oversized and remaining sweatshirts is not showing deliver and i have ordered on 15 August today is 28 August 10 days left still not updated why my order I'd[protected], tracking ID[protected]. Transaction ID -T2208181605390211705802
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      S
      Somesh7001
      Aug 29, 2022
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      I had placed order on Puma official website on 4.07.2022 and i have not received the order yet so i have initiated for refund on 18.07.2022 the refund is not initiated yet
      Puma customer support has been notified about the posted complaint.
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        P
        pushkar1801
        Aug 28, 2022
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        Dear sir/madam,

        Today I tried to purchase puma hybrid nx shoes from puma.in.Filled all the details and proceed to do UPI transaction and scaned the QR and paytm amount got debited from my account, but it showed the order was not placed. Amount got debited from my account but order was not confirmed.

        Plese resolve this issue and refund my account.
        +2 photos
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          S
          senis
          Aug 26, 2022
          Resolved
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          Resolved

          Website: Puma

          Hey,
          I had ordered a shoes from the official website of Puma on 14 th August
          order NO:[protected].
          I had filed a complaint earlier saying that though I had done prepay my order marked as failed. After multiple follow ups finally I recieved an email that the money was succesfully refunded. But I havent recieved the money. Contacted my bank and they too said the same. Each time when I call the costumer care first they would say there is no entry in this order number and then will say wait for 15 days.
          this is what they had said for the past 10 days each time I contacted

          Please look into it and do the needful
          +2 photos
          Aug 29, 2022
          Complaint marked as Resolved 
          After multiple follow ups and contacts in customer care finally my amount get refunded. Such a bad experience I had from a multinational company. Thanks that finally I recieved my payment
          Puma customer support has been notified about the posted complaint.
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            M
            Mohamed khairy
            Aug 23, 2022
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            I purchased for my kid a shoes 4 months back and he didnt use it more than 10 times. A manufacturing defect took place and it is completely not related with usage. When i got back to the vendor (Puma-Mall of Egypt). They said they will get back to administration and feedback. The day after they said case is refused because it was purchased more than one month ago and they only cover manufacturing defects within one month. I already purchased another shoes and it is heavily used without experiencing this kind of defects!. I paid 1000 for nothing and they refused to replace it.
            Puma customer support has been notified about the posted complaint.
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              S
              senis
              Aug 15, 2022
              Resolved
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              Website: puma

              Hey I bought a shoe from the official website of Puma on[protected] I chose prepay as it had 5% offer. But to my disappointment the money was deducted from my bank account but the order status shows FAILED. My order No is:[protected].
              its been almost 24 hours and there is no help from the customer care. I have all the proofs with me. Please do the needful
              +5 photos
              Aug 29, 2022
              Complaint marked as Resolved 
              Please do contact the csutomer care and send them a mail. If needed do multiple follow ups.
              Puma customer support has been notified about the posted complaint.
              Aug 22, 2022
              Updated by senis               Hey,
              Recently puma costumer care called me and said they are trying to refund money but the transaction with my bank is not working properly. This is what they says everytime I enquire and ask me to wait for 2 more days and this keeps on going. I dont know why puma is having issue with my bank when the bank authorities said there is no issues at all. Can't understand why such multinational companies take advantage of people even when all small online business are trustworthy.
              What I could understand is never fall for 5% offer on prepay from PUMA. Such a disappointing experience I had.

              Please I request the authorities to open your eyes to such scams. Please do the needful so that I could get back my money safely.

              NOTE
              Attaching e mail from them which says we are working on it. This is what they say every time

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                L
                Leisna
                Aug 15, 2022
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                Hello, I have ordered a shoe and paid through UPI for 5%off. my money has been debited but order has not been placed. When i went to the order section it says no order has been placed.
                Please help.
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                  A
                  Antony S Chirayil
                  Aug 15, 2022
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                  Address: Bangalore

                  I ordered a T-shirt and it didn't reach home and it was sent back to Bangalore. It's been more than 15 days since my product returned and no Refund has been initiated. Their Customer Support is finding an excuse for the delay of my refund. Such a bad response from the PUMA team. This is the first worst experience I ever had with a branded company like this.
                  Puma customer support has been notified about the posted complaint.
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                    L
                    Lii1
                    Aug 13, 2022
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                    Website: Puma

                    I ordered from puma website and paid at the same time with net banking, my cart got empty and my cash is deducted from my account but I didn't got any message from the puma about my order. Please help me
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                      Y
                      yasvanth01
                      from Coimbatore, Tamil Nadu
                      Aug 8, 2022
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                      Address: Puma india

                      Dear sir/ Madam

                      Today eve[protected] I try to purchase Robust Running shoe . All details entered properly so finally going on proceed to UPI transaction and also entered my upi id Puma India links comes from Google pay Amounts also debited
                      But Product not booked 😕
                      Amount has been debited my account but order not confirmed

                      So kindly resolve this issue refund my amount
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                        Y
                        yasvanth01
                        from Coimbatore, Tamil Nadu
                        Aug 8, 2022
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                        I had ordered shoes from puma online on today[protected] Payment is done by Google pay on puma india link is showing payment done. but the booking order status is failed. Amount debited screenshot also attached I'm trying to contact puma customer service but it is not responding. Kindly resolve the issue for priority basis Please help
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                          A
                          Aripg
                          Aug 7, 2022
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                          Terrible quality, the interior was ripped less than 3 months and now after 8 months from the purchase, all the white material is coming off. I regreat buying Puma over Nike.
                          +2 photos
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                          Aug 07, 2022
                          Updated by Aripg                           Still not resolved, I buy a $160 shows to last at least 2 years
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                            S
                            Sebna
                            from Vadakara, Kerala
                            Aug 1, 2022
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                            I ordered a bag from puma India which I payed for using UPI. After the payment was completed the order was not even placed . Money is debited from my account. Order is not even shown in my orders section.
                            Puma customer support has been notified about the posted complaint.
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                              A
                              Ayush Jasuja
                              Jul 28, 2022
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                              Website: Puma.in

                              Puma service is a JOKE!! my order was placed on 16th June. on 12th July they told order is lost and we will refund. Ticket number is 556175
                              Puma team checkout the emails on the ticket from your incompetent customer service team. Promising resolutions again and again, escalating again again
                              leave alone the compensation you guys are incompetent even in returning customer's own money
                              Puma customer support has been notified about the posted complaint.
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                                F
                                faiocruz
                                Jul 13, 2022
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                                Website: Puma.in

                                Really frustrated to write this email regarding the refund link of Puma which i was suppose to get way back on 5th of july but im yet to receive any link as of now i have been told it has been sent twice and it baffles me even if somehow theirs some issue in emails I haven't even received SMS which they said they have sent both in mail and sms. They just keep asking for 48 hour's time abd and same thing i have to repeat again & again to every customer executive not sure what to do anymore.
                                If this complaint get's to puma i request you to refund my Hard earned money.
                                Thankyou.
                                Order number[protected]
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                                  R
                                  Rohan Baisoya
                                  Jul 4, 2022
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                                  Address: Address: 500,CMH Road, Indiranagar, Bengaluru – 560038, Karnataka, India Contact Number: +91-80-41528022
                                  Website: Www.puma.com

                                  After numerous phone calls and a follow up of around 10 days I still haven’t received the refund for my order, the return took place around 15 days back and my order number is[protected].
                                  Everytime i tried to contact them they told same things wait for 48 hours harassing me mentally every another day.
                                  Puma customer support has been notified about the posted complaint.
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                                    R
                                    Rohan Baisoya
                                    Jul 4, 2022
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                                    Address: Address: 500,CMH Road, Indiranagar, Bengaluru – 560038, Karnataka, India Contact Number: +91-80-41528022

                                    After numerous phone calls and a follow up of around 10 days I still haven’t received the refund for my order, the return took place around 15 days back and my order number is[protected].
                                    Everytime i called them they told me to wait for 48 hours and did nothing.
                                    Harassing me Every third day.
                                    Puma customer support has been notified about the posted complaint.
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                                      A
                                      amitrao6334
                                      from Chandigarh, Chandigarh
                                      Jul 4, 2022
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                                      Website: Puma

                                      I bought puma shoes from Flipkart, but they got worn only after 2 months and they cost 2699. I want my shoes to be replaced.
                                      Puma customer support has been notified about the posted complaint.
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                                        W
                                        Wizy
                                        from Delhi, Delhi
                                        Jun 30, 2022
                                        Resolved
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                                        Resolved

                                        I order red bull x puma shoes from the puma app it gaved me 5% cashback in prepaid orders so i did the upi payment and the money was debited from my account but the app lagged and nothing happened! So i checked online and it says order Status failed!
                                        +3 photos
                                        Jul 2, 2022
                                        Complaint marked as Resolved 
                                        U have to wait for 2 days its a multinational company please be patient!
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