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Puma Complaints & Reviews

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Updated: Aug 12, 2025
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Puma reviews & complaints page 11

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W
Wizy
from Delhi, Delhi
Jun 29, 2022
Oct 18, 2023
This thread was updated on Oct 18, 2023
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Money has been debited but order is not placed

I tried placing order in puma app of puma x redbull shoes, then i selected the upi payment option for 5%discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows you haven't ordered anyting yet!, and now i have no transaction id or anything to show except the money which is debited from my account!....
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Ongki
from Guwahati, Assam
Jun 26, 2022
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My money has been deducted for the order bt I didn't get any confirmation email from puma... neither I can track it with reference id
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    Akash Ravish
    Jun 21, 2022
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    To whomsoever it may concern,

    I was clicking pictures in world-mark sector 67 gurgaon in front of puma store with my phone. The store manager misbehaved with us very badly. Accused us of bringing gun. Even asked us to not leave and showed us bad temper. Accused of carrying a gun while we were just clicking pictures. Called guards and when guard asked us to leave didnt let us leave and hold on our belongings and dint let us leave. Again he called the supervisor and he being a sensible man apologised to us and he asked us to leave and even requested the STROE MANAGER (Mr Kapoor) several times to calm down. This has been very embarrassing for me as well as my female colleague as she was with me during this time. I’d like you to consider the complaint and take actions against it and please keep me posted as well. I’ve written complaints on other platforms as well. I dont want this to happen with anyone else in future. Kindly take care of the request and acknowledge. Thank you! 🙏
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      vashistap
      from Vellore, Tamil Nadu
      Jun 21, 2022
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      This drift cat 8 Puma mercedes model, I bought from Bangalore Central Mall, after few days the shoe inside cloth is came out. And Mall also closed.so what can I do, I don't know. Please give me a solution from company side, while buying time from Mall side it's under cover warrenty around 1yr told .
      Puma customer support has been notified about the posted complaint.
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        Preetika18
        from PANCHKULA, Haryana
        May 29, 2022
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        Website: in.puma.com/in/en/account

        I have ordered products form PUMA website and money has been deducted but order status is failed pls help me pls.
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          Vshlkhatri
          from Powai, Maharashtra
          May 27, 2022
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          Refund not yet received since 1 month

          I placed an order on puma.in and payment was successful but order wasn't confirmed and then i mailed them and they said i will get the refund by 15/05/2022 but till now i have not received my refund....
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          Gautam Sumit
          May 14, 2022
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          I purchased Puma sleepers just 4 months back from vegas mall delhi dwarka, but to my surprise the colors of it has faded which makes me feel very comfortable. now what to do kindly confirm me, if not resoved i will post on all social media

          sumit gautam
          [protected]
          +1 photos
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            Kiran chalia
            from Panipat, Haryana
            May 7, 2022
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            Address: House no.1529,Raj pg,sector 17c, gurgaon
            Website: Www Naykaa.com

            I ordered Puma face mask from naykaa but i received small size of mask (8-12yrs)kids mask.because they didn't mentioned size in their app.now i am requesting to them exchange or return it but they are saying it's not returnable .if they have such kind of policy then they have to mentioned size on every product .kindly do needful.
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            Puma customer support has been notified about the posted complaint.
            May 11, 2022
            Updated by Kiran chalia
            I haven't received any update kindly mail or call me regarding this
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              Pratham007
              from Delhi, Delhi
              May 4, 2022
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              Address: delhi

              Ordered shoes online money got deducted order failed money not refunded yet when i talk to their customer care they say money refunded but it hasn't order id:[protected]
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                Pgoa
                from Goa Velha, Goa
                Apr 28, 2022
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                I had placed online order for Puma shoes and had prepaid the amount for the same. After two days I got a notification that order was handed over to consignee, however nothing was delivered to me.
                I raised the issue same day and despite several reminders and long hold calls Puma executives only give one sentence answer - we are checking with our transport team.
                They are not giving refund or sending another pair to us, we are expected to wait forever for the order, even executives are giving reply like some pre recorded message and not ready to listen or act on the same, very disappointed with what we thought was an esteemed brand
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                  Rakshith Rak
                  Apr 27, 2022
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                  I had placed an order for ₹1794.
                  The amount has been debited from my account and I contacted my bank and they informed that the receipient has received the amount, however I have not got the order confirmation from you guys. Customer care staff are saying that there are no details available?? Where is my order? PLEASE DELIVER THE PRODUCT OR ISSUE A REFUND ASAP.
                  Puma customer support has been notified about the posted complaint.
                  Apr 27, 2022
                  Updated by Rakshith Rak
                  Customer care is not able to provide a resolution. Highly disappointed with your service.
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                    Sushilkumar57
                    from Hamirpur, Himachal Pradesh
                    Apr 19, 2022
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                    Address: ADIANA Viet Nam Footwear Company FVNAD Thanh Hoa Province Ha Lung Thuong Hamlet Tho Dan Commune Trieu Son Dictrict 41517 Thanh Hoa

                    I order Puma shoes and I made online payment and money deducted from my account but my order is failed I want my money back
                    +2 photos
                    Apr 20, 2022
                    Complaint marked as Resolved 
                    Puma customer support has been notified about the posted complaint.
                    I order Puma slippers and I made online payment and money deducted from my account but my order is failed I want my money back

                    Money deducted from account but order failed - Comment #4070293 - Image #0
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                      Sanket.mandal
                      Apr 18, 2022
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                      In.puma.com is a shoes German company
                      Puma customer support has been notified about the posted complaint.
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                        subbu2018
                        Apr 18, 2022
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                        Hello, I ordered a puma shoe from their website using PayU money and my credit card, My money was deducted but i did not receive the order id. I sent email to their customer care but no help from them.
                        Please help me to get my order or my money back
                        +1 photos
                        Apr 18, 2022
                        Complaint marked as Resolved 
                        Puma customer service helped me to resolve my issue. Thank you so much
                        Puma customer support has been notified about the posted complaint.
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                          Himnshi_goyal
                          from Delhi, Delhi
                          Apr 16, 2022
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                          I was trying to place an order on Puma website on 4/4/22 for Rs 3515, amount deducted but order not placed. As per Puma website, it should have been back in my account within 5 7 working days, however its not.. I contacted them multiple times and all they say is its escalated you will get it back but not received till now.
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                            Madhwendra
                            from Delhi, Delhi
                            Apr 15, 2022
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                            Address: 18/75 gali no 2 east motibagh sarai rohilla

                            I purchases puma supertec shoes from flipkart and the soles are getting detached form shoes within span of 3 days of running.
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                              Ashwanth MG
                              Apr 11, 2022
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                              I have ordered a sweatshirt from puma online.UPI Payment was successful but it shows order status failed.Please look into it.
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                                Iqbal Farid
                                Apr 11, 2022
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                                Address: 427, Patbazar kalgachia barpeta assam

                                Hello sir...
                                I had placed a order on puma app through a guest account ...
                                After placing my order ..my money got deducted...but I havnt received any mail or msg on phone...
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                                  Shivu12
                                  from Mumbai, Maharashtra
                                  Apr 4, 2022
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                                  Website: In.puma.Com

                                  I had ordered shoes from puma online. Payment is done by amazon pay it is showing done but the order status is failed. I'm trying to contact puma customer service but it is not responding. Please help
                                  Apr 5, 2022
                                  Complaint marked as Resolved 
                                  Puma customer support has been notified about the posted complaint.
                                  I have ordered sweatshirt from puma website.Order status shows failed but Phonepe transaction is successful.Please help

                                  Money is deducted but order status is failed - Comment #3983352 - Image #0
                                  Money is deducted but order status is failed - Comment #3983352 - Image #1
                                  This thread was updated on Apr 18, 2022
                                  I had ordered shoes from puma online. Payment is done by HDFC payu option it is showing done but the order status is failed. I'm trying to contact puma customer service but it is not responding. Please help
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                                    mohammed Sajal
                                    Mar 16, 2022
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                                    My fingers started to swell after using this product
                                    Iam not able to use this shoes more than an hour its very uncomfortable
                                    Disappointed with the shoes design
                                    Guys dont buy shoes from puma, comfort level is zero
                                    Puma customer support has been notified about the posted complaint.
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