Dear all,
Last month on 21/02/2009 i have visited the puma showroom at sectot-17, chandigarh and bought a shoes in sale.We were two people and we tried the same shoes with different shoes number.But by mistake the sales person has packed the shoe no.8 which was tried by my friend to me inspite of the shoe which i tried.I am working With IDBI Bank as Assit.Manager and is posted at Baddi which is nearly 50Kms away from Chandigarh, so i was not able to visit that shop earlier.But on[protected] i visited the shop again and told them about the incidence that happened with me.They responded very badly to my issue and said that the Sale was over on 22/02/2009 so they will not replace the shoe or change it.But the term and conditions on the bill clearly specify that theall the complaints will be entertained before months.It is clearly a fault of the sales person
Kindly look into the matter
The details of the showroom are as follows
RSH DISTRIBUTOTRS (I) PVT. LTD.
PUMA CHANDIGARH
SCO-84SECTOR 17-D CHANDIGARH-160017
EMAIL:[protected]@rshin.com
My address:
IDBI Bank, Sco-9, 10
Fauzi complex Sai Road,
Baddi, Distt.Solan(H.P)
Pin-173205
mobile:[protected]
Aug 14, 2020
Complaint marked as Resolved 
shoes worth 8000 in feb this year, barely used, torn from area after laces in just 5 sessions of aerobics. Stupid store guy telling me the terms of warranty was 3 months. I told him how much we must have spend on puma stuff in past years and that the kind of response you are giving, I will nerver come back to puma ever and will share our experience with others, dint make any difference to the franchise because they calculate only today's loss and profit. Not bothered about brand
Gurgaon, phone,[protected]
store that I am refering to - Puma at level1 of Ambience mall on NH8 in Gurgaon.
addition to above meassage - the store guy confessed that the defect is evaluated and found to be manufacturing issue covered in warranty but thas lapsed. I have lost trust in this nonsense brand