Puma Complaints & Reviews

While ordering shoes from Puma app I used UPI (phone pe) mode for transaction. But only amount got deducted and no order was placed.

Puma customer support has been notified about the posted complaint.

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Address: Bengaluru, karnataka

Website: PUMA

Today i order from puma app and order was confirmed but i did not received any mail or message for my order confirmation. First time i used this app and give me headache.even on app showing nothing ordered yet.money is deducted and no responce from puma.I thought like another it will more featured but actually not.disappointing.Atleast give us a confirmation mail or message that you received our order....

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Money is debited from my bank account but order is not confirmed

Dec 23, 2022

Complaint marked as Resolved

Puma customer support has been notified about the posted complaint.

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Prathmesh Vhanmane

Dec 23, 2022

Hey did your issue resolved? I'm also facing same one.

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Ajit4275's [Complaint's author] reply, Dec 23, 2022

Yes

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Money debited but order not placed.
I have tried to place a order of sweat shirt in puma app.
I have selected upi method for payment.
I have successfully completed my payment from phonepe but order is not placed..my money is deducted from my account.
I have attached my proof of payment

Puma customer support has been notified about the posted complaint.

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Hi,

My order with following details have been delivered today.

My order number:[protected]

Mobile Number: [protected]

e-mail Id: [protected]@rediffmail.com

The product does not look good on my feet so I want to return it.

But when I try initiate the return through your site by inputting the order number and mobile number, it shows me my order as delivered but it does not show me any button to initiate return as specified in your help/FAQ.

I opted for puma website for the first time instead of Amazon/Flipkart.

But having a very bad experience here in returning product.

I have already wasted lot of time and effort trying to return...

Kindly initiate return of this order as soon as possible.

Thanks & Regards,

Vivek

Dec 21, 2022

Complaint marked as Resolved

Had a phone call with Puma. They agreed to return the order.

Puma customer support has been notified about the posted complaint.

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I ordered socks in puma app . Money got debited but I’m not able to see my order . I didn’t review r any mail or any SMS regarding my order . I didn’t recite ce my order ID too .

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I tried placing order in puma app of puma x kl stefan shoes, then i selected the upi payment option for 5%discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows you haven't ordered anyting yet!, and now i have no order id or order confirmation email to show except the money which is debited from my account!.

Puma customer support has been notified about the posted complaint.

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Address: UNA ARVIND MARKET UNA UNA UNA

Website: FLIPCART

I ordered puma shoes from flipcart but shoes ws broken from toes within a few days, i did not expect this from puma, plz solve my problm

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I tried placing order in puma app of puma sports bag, then i selected the upi payment option for 5%discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows no such product order id and now i have no transaction id or anything to show except the screenshot money which is debited from my account!.

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I ordered a "Puma×Petronas AMG F1 A3ROCAT" sneakers of ₹4530.55, the money got debited from my GOOGLE PAY (3:36 pm)
but the app shows that U haven't ordered any item yet,

Please consider my request,

I have uploaded the payment proof below

Puma customer support has been notified about the posted complaint.

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Prathmesh Vhanmane

Dec 23, 2022

Did your issue resolved? I'm also facing same issue

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Address: Pacific mall

Hello sir I bought my Puma Nitro shoes and his upper part is tearing that i have bought

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Address: PUMA Shop, City Centre Mall, Guwahati

The same shoe as per bill was made available at only 20 % discount at Puma Official Shop at City Centre Mall however the same was available at 40% discount just 3 shops away at INC5 shop and in Shoppers Stop in the same Mall. Very bad experience. I as a consumer got very upset and complained but they were nonchalant in just telling that the item was only available in their shop for 20%. DUPING MECHANISM OF PUMA OFFICIAL SHOW IS CONDEMNED.

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Tried placing order in puma app of puma x redbull shoes, then i selected the upi payment option for 5%discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows you haven't ordered anyting yet!, and now i have no transaction id or anything to show except the money which is debited from my account!.

Puma customer support has been notified about the posted complaint.

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I ordered a pair of sneakers from the Puma app and paid via UPI. The amount of more than 3000 rupees has been debited to the company, however my order has not been placed.

Puma customer support has been notified about the posted complaint.

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Puma — Money has been debited but order is not placed
I tried placing order in puma app of puma x redbull shoes, then i selected the upi payment option for 5%discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows you haven't ordered anyting yet!, and now i have no transaction id or anything to show except the money which is debited from my account!.

Puma customer support has been notified about the posted complaint.

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Address: 40 tuxedo court

Hi, I'm writing to complain about the lack of information and the long refund process for a purchase I made at your store. I was very disappointed that it took so long to get my refund and that the process was so confusing. I would appreciate if you could provide more information about your refund policy in the future and make the process simpler. and also, i call many times in customer care they are also not able to find my 2 shoes which I gives back them by FedEx so can you please help me on that particular subject. and in the last a attached my order details.

order number :00439-CA61653742

here i am talking about 2 men pure training shoes one 12 size and second one 9 size

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Address: india

I have purchased puma trigger unisex shoes from puma app by using UPI payment and money has been deducted from my account but order status is showing failed.
This is my humble request to you that solve this problem as soon as possible because I have to attained a seminar in my city.
Payment time - 2:25
UTR NO[protected]
Transaction Id - T2211271425498592941262
Collect Id - HDF00C063EC878343E5A6610C3981C53733

Puma customer support has been notified about the posted complaint.

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Address: INDIA

I have purchased puma trigger unisex shoes from puma app by using UPI payment and money has been deducted from my account but order status is showing failed.
This is my humble request to you that solve this problem as soon as possible because I have to attained a seminar in my city.
Payment time - 2:25 P.M
UTR NO[protected]
Transaction Id - T2211271425498592941262
Collect Id - HDF00C063EC878343E5A6610C3981C53733

Puma customer support has been notified about the posted complaint.

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I placed an order on Puma Website on 11th November 2022. The amount got deducted from my account but the order was marked as failed at Puma end. I made 2 identical orders of ₹16, 872. Puma accepted that they received the amount. But now they are not processing the refund. The order nos. are[protected] and[protected]

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Puma reviews & complaints page 8

Money is deducted from my account but order is not placed

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Late on confirmation messages and mail

I want to buy shoes from puma online app . N now my money is debit but even in my order section noting is shown

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Money deducted

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Unable to initiate return of my order 104222444

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Money got debited but my order not shown

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Money has been debited from my account but order has not been placed

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Poor quality of shoe

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Payment debited but order not placed - URGENT

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Order not placed but money got debited

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Regarding my Shoes

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Lower Discount Price for same shoe than other Non PUMA showrooms

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Footwear - Socks pair

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Amount debited from bank but order not placed

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Money has been debited by UPI but order is not placed

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About replace and refund

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Money deducted from my account but order not placed

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Money deducted from my bank account but order not placed

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Refund not received for failed order

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Order not placed

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