Puma — Puma Rs. 7500 Running Shoe In Tatters after 4 months

Address:

Bangalore, Karnataka

Hi, I bought a FAAS 500 v3' on 12/14/2014 and used it ONLY for running. Within 4 months (03/April/15) both the shoes developed big holes in the top front area. I have pictures to show that the rest of the shoe is in perfect condition and only the top part has developed holes. I took the shoes to Puma store in Forum Mall, Koromangala on the 7th of May and asked for someone to review it however Kusum Das (kusum.[protected]@puma.com) without even looking at it replies to the branch that the shoes is out of warranty (within 3 months). I escalated it again to Krishna Pawar on 20 Jun but they have refused to even respond to me. It is a pure case of a defective shoe and I need a replacement from Puma for it. The shoes has been lying at the forum mall, Koromangala since 7th of May and no one from Puma has even called or emailed me. Regards, Tarun