Puma — Require help to resolve this issue

Address:	Jaipur, Rajasthan, 302001
Website:	in.puma.com/contact-us

I am a regular customer of myntra and puma.
I purchased a puma shoes from myntra and
Was delivered to me on 16 may 2018,
And i am unable to wear it because the design of the product
Is not comfortable to wear it for long walks.

I wanted to return it, and informed myntra about the same.
But myntra's customer care service told me that
Hoes is used and it is a fitting issue
And thus they unable to return their product.

But according to us - this is not a fitting issue but
Design issue, and the shoe is not used.


Product details are:

Order no. :[protected]
Invoiceno. :
Shipment no : ml[protected]
Amount (rupee) : 5774

Kindly help to out this issue.

Manish tulsian