Customer Care
Vector E Commerce Pvt. Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
COMPLAINTS Customer Care

Vector E Commerce Pvt. Ltd.

Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli
Bangalore Urban District
India - 560068

Customer Care Phone Numbers and Contacts


Additional info
Returns Processing Facility
Survey Numbers 231, 232 & 233, Soukya Road, Samethanahalli Village Anugondanahalli Hobli, Hoskote Taluk, Bengaluru 560067

Bengaluru Office
Myntra, Maruthi Chamber Annex Building, Rupena Agrahara, Hosur Road, Bengaluru 560068

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (686) Complaints & Reviews

Sort by: — refund hasn't been initiated yet..didn't get my refund money.

 Sushobhon Samuel Morrison on Jul 21, 2018
I bought an Oakley sunglass worth Rs. 4958 which i returned the same day. Its been one week now, i haven't received my refund money yet. Everytime i call them, they tell me to wait and keep patience but still refund is not happening. I request myntra please give me refund as soon as possible, it's very urgent. My myntra attached email address:
Thank you....
Complaint comments  Read comments Complaint category Online Shopping — customer service - 180712-008147

 Amit Dand on Jul 21, 2018
- It was Sunday 8th July and I was just back to Mumbai from London and was travelling to Bangalore. 2 t-shirts were delivered on 4th July and was waiting for delivery of 3rd.

- App updated order status as delivered on 8th July for final part of the order

- I probably show it on 10th or 11th July. I asked family to check and also check with neighbors. basically t-shirt was not delivered but app updated.

- 12th July called to raise a complaint. They went around the house, finally raised a complaint. Did not provide complaint # & said the issue will be...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — bad service, very bad service

I had ordered a jeans pant and it's delivery date was shown as 1st August but it came on 18th July. I ordered it seeing it's delivery date as i was going out of station till 28th July.
And now the company delivery people are refusing to deliver it and they have returned the product back to company and without my consent marked it as cancelled.

Very poor experience with myntra online shopping...
Complaint comments  Read comments Complaint category Online Shopping — aradhya blue kanjevaram saree

 ikki on Jul 21, 2018
Kanjevaram saree order no[protected]-3787001 as I mentioned earlier also the delivery timing is highly delaying wat is tat u guys will take 1 month to deliver the product or wat firstof all the product quality will not be in good condition selling 1st copy product now I come to know that this is worst online shopping ever stop making ads about fast delivery and all stop fooling people after getting this complaint atleast send my product quickly worst experience ever...
Complaint comments  Read comments Complaint category Online Shopping — one product not received on Jul 20, 2018
I have ordered on July 13th the two items
1] a set of antique gold toned bangles
2]Girls yellow self design fit and flare dress
Together order #[protected]-3029601

I received the items on 20th July at 8:20pm but
I received only the antique gold toned bangles
I didn’t receive the dress.I have paid for both the iteams.

But myntra says both iteams have been delivered

Please help me with resolution
Thank you...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — I received an expired product(natio restore cleansing milk)

 Nibedika on Jul 20, 2018
I ordered the product Natio restore cleansing milk on 22 of June 2018(there was sale going on in Myntra & the product costs Rs 894) which I received on 1st of July between 6 pm to 7 pm. As soon I received the product I was eager to use it but just when I opened the cap of the bottle I found a typical oily smell from it & when I checked the MFD, EXP DATE etc I saw the product was a way backdated product. The MFD was June 2014 & the Exp Date was June 2017. Yes..2017! Myntra sent me a cosmetic product which expired 1 year before. Then & then I called Myntra Customer service & lodged a complaint regarding...
Complaint comments  Read comments Complaint category Health & Beauty — rude behavior of the delivery guy

 Ravi.00789 on Jul 20, 2018
I ordered a few products from Myntra a few days back and the delivery guy that was assigned to deliver my product was making a fool of me that he will deliver it in the evening and when I called in the evening he told me he got some important work at his home and promised that he will deliver it the next day, so we both agreed on that and next morning when I called AGAIN he told me the company took the parcel last night so he can't do anything and when I tried to understand the real reason he told me that he will beat me, Imagine I could have filed an FIR against him but I didn't.
Today again...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — order received with missing items

 Minaaz on Jul 20, 2018
I ordered a set which includes Kurta and plazzo..when I rcvd the order I found that plazzo was missing..when I notified myntra they asked me to return the item..which is fine..when the exchanged item was delivered again the plazzo was missing..again when I notified myntra about this..they said they will ship the missing item...after this was communicated to me..I kept chasing asking date on which the missing item will be delivered..they kept saying they will update me shortly..mean while I used the Kurta as I thought I would not have to return it..n now myntra is asking me to return the Kurta..Isn't...
Complaint comments  Read comments Complaint category Online Shopping — not getting return

 Harshraj148 on Jul 20, 2018
I have purchased a bluetooth earphone, the sound quality and the bulid quality is very bad so i want it to be return, but in myntra aap there is no return option is showing and when i go to help menu, it shows it can't be returned due to the nature of the product, but in myntra's return policy it shows return can be possible within 30 days but should be in original condition and packing with the tags...
Complaint comments  Read comments Complaint category Electronics & Appliances — lost product

 Vinda Parab on Jul 19, 2018
I had ordered Roadster Women Olive Green & Cream Shirt during end of reason sale it is not yet arrived. I had tracked my ordered it was showing shipped but now when I checked it shows lost I am highly disappointed and as I had already paid the amount through debit card I want refund for the same order number is[protected]-3582703 please resolve my problem...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories — wrong product sent to me.

 EktaSingh3010 on Jul 19, 2018
Wrong Product delivered by myntra. Exchange option availed. But the exchange is not accepted despite all tags intact. Till date no original product received. Mynuta nor picking up phone. The no.of days of return/exchange are abt to get expired and yet there is no prompt action from myntra. This is case of cheating and fraud. Not sending me the actual product and harrassment by not exchamging the wrong product....
Complaint comments  Read comments [4]Complaint category Clothing, Shoes & Accessories — wrong shirt delivered with no tag attached for which I had no option to return

 reeyazone on Jul 19, 2018
For time and ages i have been a regular customer of myntra with the assumption that unlike other operators;myntra lives upto its mark and delivers products as ordered by customers and as per our satisfaction.Hence i have always resorted to make purchases online only through myntra since years.However to my utter shock and disbelief myntra has also taken the route of careless delivery and is heading towards to being some operator which we can can lay down in simple words as being a fraudster..Reason being i received an indian terrain t-shirt that was for a 10-11 year kid without a tag;yet smartly...
Complaint comments  Read comments Complaint category Online Shopping — no response for return pickup

 Madhubagwari on Jul 19, 2018
I have a return request on 30th june for my product but after 19 days nobody came for pickup. I have accelated this issue with myntra team but still no response from their end. In their policy they written that every product will pickup within 10days but tbey are breachinv their policies. They are not ready to give any comensation for that.
I want resolution on this. And need my money back asap....
Complaint comments  Read comments [3]Complaint category Online Shopping — refund not received of the product returned on 14 july 2018

 Archana sinsinwar on Jul 18, 2018
I have returned two products worth rupees 750 and 892 on 14 July to Myntra... N till date I haven't got my money back in my account...and when I contacted customer care of Myntra they said money has been processed from our side and we cannot do anything in that... N ask me to contact sbi customer care...n when I contacted sbi they said they can't do anything in this regard n Contact Myntra... I have been struck in between... WT should I do... So that I can get my money back in my account...dis s horrible experience with Myntra......
Complaint comments  Read comments Complaint category Online Shopping — fund not received from 3/7/18

 Lakshmi Walia on Jul 18, 2018
My order no. 108151652063897234301
I only accepted one item of mast and harbour black jeans of Rs. 598.
But I recieved refund of only two jeans of roadster of Rs. 471.45.
I don't recieve 691.95 refund in my bank account from 3/7/18 till now.
I spoke to many customer care services providers and gave my bank details at least 15-20 times by emails and you gave me same reason after 3-4 days that my bank details are incorrect.
How you can give such a silly reason for so many times because my bank details are same and absolutely correct?
Please give my money...
Complaint comments  Read comments Complaint category Banks — mango bag/I didnt getbmy refund till now.

 Balari Sohliya on Jul 18, 2018
I feel so devastated that this happened to me twice.Once I thought It was an accidental mistake but the second time that I didn’t recieve my refund worth Rs. 1974.I trusted myntra and I order 1 sandal worth 999, they lost it in the ware house and I didnt get my refund.I always thought Myntra stands for it’s policy of ‘Easy and Fast refunds’ bit with this experience, Its my right to get my refund without checking with the bank and all that procedures.Please look after this.Thankyou....
Complaint comments  Read comments [2]Complaint category Online Shopping — bangles/ delivery of wrong product with wrong bill

 abhishek_raj on Jul 17, 2018
I have ordered set of 2 bangles (damani) from myntra for my mother and it was delivered after few days nut when we opened the parcel and the packing of the box, there was a different ugly looking bangle which i haven't ordered.
Same day i packed the parcel and raised a exchange request and i also informed the customer service about this.
Today[protected] parcel arrived for exchange but courier man refuses to accept the box and says that colour of bangles has faded out. Myntra customer service is also unable to help.
This is how they are responding to the customer after doing...
Complaint comments  Read comments Complaint category Jewelry & Watches — not delivering sneakers whose advance payment has been made.

 shiromani on Jul 17, 2018
Myntra customer care number


I ordered two pairs of sneaker from myntra on 1st of July 2018 for which the payment has already been done through net banking ( details are given below). I was supposed to receive my order on 9th of July’2018 as if was scheduled. On 9th if July 2018 I received a message from myntra ”Out for Delivery: Your order for Catwalk Women Black ... and 1 more item(s) is out for delivery and is expected to be delivered today by AKHIL TYAGI 1 (Phone:...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — not given my money

 Sharad Korat on Jul 17, 2018
My order no. 108113215645481006903

i paid from credit product return but not given my money
plz given my money from myntra. i ordered 2 clothes from myntra but send me wrong product, return this product. i call customer care but not reply me probably. so plz resolve my complaints. i will never purchas from myntra online shopping. they had fraud with me....
Complaint comments  Read comments Complaint category Online Shopping — not delivering the product

 Ajay Samantula on Jul 17, 2018
Sorry to say this, but I am really fed up with myntra's delivery system, keep the quality of the product aside, that is secondary, first of all the product is not reached till now ...everyday I am getting a msg from myntra's side like a wake up call..that today we are going to deliver to deliver your product..not nothing is happening... I am totally vexed with myntra's super fast delivery!!!...
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

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