Customer Care
Vector E Commerce Pvt. Ltd.
Customer satisfaction rating: 4%
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COMPLAINTS Customer Care

Vector E Commerce Pvt. Ltd.

Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli
Bangalore Urban District
India - 560068

Customer Care Phone Numbers and Contacts


Additional info
Returns Processing Facility
Survey Numbers 231, 232 & 233, Soukya Road, Samethanahalli Village Anugondanahalli Hobli, Hoskote Taluk, Bengaluru 560067

Bengaluru Office
Myntra, Maruthi Chamber Annex Building, Rupena Agrahara, Hosur Road, Bengaluru 560068

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (1030) Complaints & Reviews

Sort by: — got a used and damaged pair of shoes

 chakravarthy thejesh on Mar 23, 2019
Actually i have ordered roadster shoes on myntra... When i have got delivered the product which i got is damaged where skin is peeled at back side of shoe sole... I gave return request that the shoe are damaged and used... Ekart wish master delivery boy refused to take the pair of shoe back and talked rudely... How i can accept this pair when it is completely damaged and that 2 used pair i need my refund back.....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — fake or damaged items received and no possibility to return

 magdabrzostowicz on Mar 23, 2019
On 18.03.2019 i have received a ladies bag from myntra. It was supposed to be bag of tommy hilfiger brand. Instead of original product i have received very cheap product of brand mast & harbour. This product does not even look similar to the product i have ordered and paid for. Somebody attached tommy hilfiger price tags to this mistaken article but label inside says it is not t. Hilfiger but mast & harbour.
I have raised a complaint straight after receiving the item, i was assured that within 72 hours my issue will be resolved. It was not so i called once again to customer care and received...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — my order has been returned to origin

 Lalaland on Mar 23, 2019
Since i was out of station and couldn’t receive the calls placed by the delivery person, they have just returned my order back to origin instead of delivering it to the correct address i have given. We called their helpline and even reached out to them through mails and have given the alternate phone number. But they have not acted out to deliver the order yet...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — purchase order canceled automatically

 Rnair82 on Mar 22, 2019
Sometime back, i purchased a kurta and a set of nose pins from myntra with cod as payment method. Everything went smoothly. However a few days later i receive an email that says the kurta cannot be delivered as that part of the order got canceled as a result of a ‘very rare technical glitch ‘. I was told i could reorder it but at the updated price which was higher than it was when i bought it. Also as a ‘goodwill gesture’ i was offered a 40% discount on a purchase of 1000 rupees and more. That was a joke because the kurta with the nosepins was under a 1000 rs.
As annoyed as i was...
Complaint comments  Read comments Complaint category Online Shopping — money debited from sbi credit card but order is not placed and my money is not returned

 Naresh Katabathini on Mar 22, 2019
I tried to order a pair of shoes, money is debited but order has failed to place.
My money is not returned back. Amount 1148.00 and date is 22/03/19 3.23 IST. they provided mobile number as +[protected] but it is not working.
Contact us tab is not working after logged in. I have no other way to contact myntra customer care
My mobile number is [protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — wrong billing amount

 mdhavalshankh on Mar 22, 2019
Today I ordered 2 T shirts from Myntra mobile app and while ordering T shirts and I got Rs. 966 as total amount but when I checked price details section the total amount was Rs. 965. Then I did all calculations manually and I found that the calculations are wrong. The bag discounts for 2 items are 527 and 427 and hence the total bag discount should be 954. But in price details section it is 946. What about the difference 954-946? Where Rs. 8 gone? And the total in price section is Rs. 965 but the amount deducted from my account is Rs. 966? Why Rs. 1 more?

And the height of Myntra...
Complaint comments  Read comments Complaint category Online Shopping — fraud case(wrong product delivered with right tag

 Diskit Yangdol on Mar 22, 2019
I have been delivered a wrong product(torn bag) instead of what i actually ordered Steve Madden shoulder bag.. the customer care service is extremly poor.I have been literally harresed since the day i have registered the complaint and Myntra is declining the same saying that they have sent the right product!This is a complete fraud case and instead of redressing the customer, Myntra is literally torturing me.
This is regarding the incident number(IN[protected])
Steve Madden Black textured Shoulder Bag...
Complaint comments  Read comments Complaint category Online Shopping — order no. 1086665-3012930-3948301, monte carlo men blue striped polo collar(1)

 Mahashweta Ghanti on Mar 22, 2019
I ordered the above product on 20/08/2018 and paid via netbanking but I have not received any refund even after constantly reporting the same. At first I was suggested to contact the bank as myntra has already initiated the refund regarding this issue, I contacted the bank executives but they reported that they haven't received the money either. I again reported the issue but nobody helped me out.

After a while, on 11/02/2019, I received an email as well as a call from Myntra Customer Service requesting my bank details regarding the same issue along with a regret mail.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — unethical behaviour and defective product

 chaudharykrishna007 on Mar 22, 2019
I have order a blazer from myntra mobile app on 19/03/2019 name invictus navy printed slim fit ethnic bandhgals blazer and received it on 20/03/2019. On receiving the blazer i found that it was defected and is having holes in the shoulder so i called to myntra customer care and the customer care executive took my complaint and accepted my return request and when delivery boy came to take my return he refused to take it back and behaved very badly and was talking very badly and he did not take back my return. I again called to myntra customer care he again took my return request and this time when...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — not got refund

 Lovelyneerajnitara on Mar 22, 2019
I have not received my myntra instant credit after return. Please return my money. I have selected myntra credit which was instant but i haven’t received yet.
Neft - 1 to 3 days post refund initiation
Myntra credit - instant
Online refund – 7 to 10 days post refund initiation, depending on your bank partner
Phonepe wallet – 1 day post refund initiation.

Return number: [protected] 

Refund amount: rs. 624.00...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — myntra credits used by someone else.

 sanghvipratik2006 on Mar 21, 2019
I was having 2754/- myntra credits in my myntra account on 9th Feb 2019.
Someone have hacked my account & have used my credits on 10th Feb 2019. On complaining with mytra they denied to help. They are saying the product have already been delivered so we cannot help you in this.
If i was having credit in myntra then it was there responsibility to look over the balance.

Seems like myntra is only using our balance.
I want to file a strict complaint regarding for allowing frauds on there website....
Complaint comments  Read comments Complaint category Online Shopping — regarding account locked

 himanshu12992 on Mar 21, 2019
My myntra account has been locked for no reason and even i ordered a shirt which is prepaid and now i am not able to open my account.

Firstly i want to know reason behind account lock.
And secondly what about my order??

If you don't want to deliver order then initiate refund for the same.

I have seen that for every incident myntra itself think that i am right but it is not like that....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — regarding wrong product delivered

 himanshu12992 on Mar 21, 2019
I am using myntra since 2015 and i never faced issues like wrong product and all special in myntra.

But unfortunately one incident happened with me just 2-3 week back.

My fiance ordered a watch for gifting someone (Casio ex381) with order id[protected]-1136803) on 28 february.

But i received a wrong product from your side.
As i received damaged shipping box. I opened it on the spot and i denied for the product as i see product which one was different from i ordered.

But delivery boy refused to take back product and he told...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — cat boots size uk 8 ordered but received size uk 7 in a size uk 8 box. order no : 1104226-4432981-3164301

 Dev Mitra on Mar 21, 2019
I bought size uk 8 cat men coffee brown founder leather boots, from and paid online through a debit card.
For some strange reason the seller sent me the size uk 7 product in size uk 8 box, which is not ethical. I now want the product i paid for and they are denying it by saying size uk8 is not available. If it’s not available how can size uk8 box is available? I want to know what kind of a business myntra is running and i want the product for the money i paid for. Please look into it

Order no :[protected]-3164301...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — refund not received for 1052693-6739806-5032303

 Sonam Damani on Mar 21, 2019
Order id[protected]-5032303
Return id[protected]
I returned two products with this order id and return id, amounting to a total of rs. 2054, but i dont see the refund in my bank account. I reached out to myntra, and they said the refund was already issued. So i asked for the reference number and the recipient account/wallet number so that i follow up with that bank/wallet. But even after 15-20 emails and 6-7 calls, they haven't provided this information absence of this information and no money received by me, i would be okay if they refund me the amount now. But they haven't...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — hrx men core 1.0 running black shoes

 mwayush on Mar 20, 2019
Hello sir, i had ordered hrx men core 1.0 running black shoes from myntra, which got delivered on 15 feb. It has a warranty period of 3 months. Since then i wore them hardly 4-5 times only and the material (Net) is of very poor quality, which started tearing. I have visited on its official website but there's not any warranty period return policy column. How can i return it please help..
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — cancelling order

 Gourab kumar Burman on Mar 19, 2019
I had ordered 5 T-shirt, also done y payments, my Oder had been successful but someday after Myntra cancelled my Oder by themselves without informing me.when I contacted with customer care they told me that we have an error in their list. If there is my problem the are responsible for their fault, if they have accepted my order they they can’t cancel....
Complaint comments  Read comments Complaint category Online Shopping — return of zaveri pearls set

 Srijita Guha on Mar 19, 2019
I placed my order for a zaveri pearls set and received it on march 6th. However, when i opened the pack the third string was loose and all the pearls were lying in the packet. I placed an exchange order immediately. The ekart delivery boy came on march 18th, examined my product like i was a criminal and said it cant be exchanged. Then he handed over the phn so that i can talk to a myntra ex. He said i have to file a complain and will get mail within 72 hrs. I got the mail now (19th march) and it is saying that return request cancelled!! What the hell is this!! Cheaters. Sending faulty products and...
Complaint comments  Read comments [2]Complaint category Jewelry & Watches — this complain is about a delivery man named as kundu store- kundu str

 Alka Burnwal on Mar 19, 2019
Today (19.03.18) i got a call from myntra delivery person named as kundu store - kundu str from kolkata for picking up on of my order (Return no.- [protected]) placed on 18.03.19. I was in bus so i wasn't able to talk so he abused me.
He said some vulgar words.
I never thought myntra delivery person would ever do like this, they be aware enough while hiring someone. This creates a bad reputation of the store. Do take action against it.
Alka burnwal...
Complaint comments  Read comments [2]Complaint category Sexual Abuse — ordered product put a request for replacement

 Prerna Gandotra on Mar 18, 2019
I ordered product on 10 march... Zaveri pearls earrings there is a defect in product so put an option replacement your ekart logustics delivery boy talked rudely and not handovered me the product... Tell him to learn englush its defect not damaged i want my replacement product i want product tell ekart logistics gwalior to deliver the product.. I placed 10 march for replacement...
Complaint comments  Read comments Complaint category Jewelry & Watches

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