Myntra.com Complaints & Reviews

I ordered on myntra on 3rd june 2023 for which i paid from my wallet but my payment was deducted and order was converted to cod i called so many times customer care but they asked me to wait 72hrs . After 72 hrs i dont get refund so i contacted myntra but they are not interested in helping they just asked me to wait again . How could you guys do this to your customer? Neither myntra nor bank is ready to help . What should i do??

Complaint number :

IN[protected]
IN[protected]

I have ordered 2 Taavi kurta sets from Myntra that I received on June 5 without price tag.On the same day I raised return request.Pickup agent on June 6 denied to pick up the product because the price tag was not present and asked us to contact customer support.

when we spoke to customer support they registered a case stating wrong product delivered but the issue was " price tag missing", product delivered was right.After speaking to lot of agents from escalation team(Sanjana, Nikhilesh) we did not get any resolution and both the products are still with us.

Complaint number 1 > in[protected]
Complaint number 2> in[protected]

Agent name from myntra - sanjana and nikhilesh

My name is soni singh, i have purchased 2 salwar suit sets from myntra of brand taavi. I have received both these products on june 5 without price tag and on the same day have raised return of both the products. On june 6, the pickup guy has denied picking up the product because of missing price tag and asked us to get the approval from customer support.

We immediately spoke to customer support to register complaint (Complaint number mentioned above). When we checked the complained details on the complaint section of myntra website, we realized that the complaint registered was incorrect i. E the customer support associate has mentioned that wrong product was delivered instead products delivered are right but without price tag.

Looks like it is a new business of myntra to make money during sale by sending items without tag and then denying the return. Great technique to make easy money by harassing customers deliberately by mentioning wrong details to create fake grounds for denying the pickup.

Hi,

I had ordered clothes from Myntra one of them was totally different product from product I ordered I raised the complaint two delivery agents had come and they said we cannot take this as the product does not match the product shown that is the whole point of returning the product I received wrong product I raised the request twice today as I was logging in to Myntra app it asked for an OTP and now I am not able to view my orders wish list etc but I do have return ID received in email. I would like to request to resolve my app issue and well as return request

This happened yesterday, i.e. 5 Jaune 2023. I had left my 2 Myntra return products with the guard downstairs as I had to go to office. The pickup guy took the 2 parcels and another courier that was lying there. He did not check contents, he did not call me, he simply picked up everything he saw and left. He must have later realised he picked up an extra product but he did not call or come to return it.

I called the Myntra customer care to tell them this, requesting them to reach out to their delivery partner or share his number with me. But they simply said they cannot help with this matter.

Please note that a number of people leave parcels downstairs for pickup, or guard takes delivery when someone is not around. The Myntra guy can simply steal anything, and Myntra will not even try to help.

I do not understand why it is difficult to connect with the guy and check once. They simply refused.

This is you inform you Order ID # 1236125 [protected] was delivered to me which was totally defective to the product which I ordered so i requested for an exchange but when the delivery guy captured the photo it was being hold as the product did not match. Which I ordered and what I received, I don't what and how are they managing seller who are sending the wrong product and during replacement they are verifying the product.
company and seller both are not ready to take any sort of liability as to how this defective product was delivered
date of order-16/05/2023
shivam sachan
[protected]

I have ordered some clothes on Myntra couple of days ago, till yesterday it was showing shipped, today, it was arriving today, then suddenly today evening without any reason all of my orders were cancelled. Please resolve this issue ASAP.

I have a complaint . A few days ago I bought a product from Myntra and I did not like it so I applied for Return and now the message is that "Return Approved, Pickup by Tue, 30th May. We are sorry for the delay in picking up the item."
How can I apply for Return again?
You give the same answer to this question every day of the week. I applied Return on approx 15-16 days ago. There was nothing on your part other than a 24 hour wait message. I have to return your product. For that, give me the return option or arrange a pickup. I request that you return your product and refund my cash, otherwise i will take legal action, and I assure you that I have not damaged or used your product. Take it back as soon as possible.

I have been buying things from Myntra for a long time but recently my account was not showing cash on delivery is available Pin code 225001

They are not allowing cash on delivery and says I have exceeded limit. I don’t know what limit they are talking about but I definitely received parcels few months ago and returned it as it was stained. And I had to cancel one order but they cancelled all 3 of my orders. And now they are blaming me for that and not allowing pay on delivery. They can’t just block the user who has been a regular customer for years. Myntra has become so useless and provide illogical reasons for their doings.

My complaint is not resolved yet

As mentioned in above subject my myntra account is suspended I ordered many products from my Myntra account. some products have been delivered, some products are still in transit but myntra suspended my account without intimating due to which i am not able to return the products which are not fit or having lower quality and some products for which return was generated before suspension, no refund is initiated (due to suspension).As these products are high value products and not useful for me due to some reasons . Hence I request you to pls make it possible to return the products so that i can get my money back . I assure you the returnable products are unused and having proper tags too .
I have registered complaint online many time but I get no response from that side. hence, request you to pls look into the matter and do the needful At the earliest.

Iam Bharath, I Have ordered a item in myntra . Ekart Delivery Agent haven't contacted me or haven't delivered the item but he marked as that the item was delivered. So kindly help me through this
Ekart Update: Roadster Women White...+2 more with tracking ID MYNC[protected] from myntra.com, will be delivered today before 9pm (call [protected], PIN 126).

Hi, Myself Tulika, I've raised a complain regarding my two orders on 17th May 2023 but haven't got any resolutions yet. one of the product was the wrong product received by me while other product is missing but showing as delivered. I've raised a complaint long ago but the company is not resolving my issue. I want refund for both of my orders as I'm very much frustated by Myntra.

From the past month onwards Myntra has been cancelling my orders and there has been no specific reason for that. The products are not even sold out but within a couple of days of ordering the orders are cancelled from the company saying " not able to deliver".
Now the problem is how do I use the Myntra credit amount if my orders are cancelled without my knowledge. No matter what I order it will be cancelled after 2-3 days. Even I have...

Payment refund not done. [Incident: IN[protected]]

Bank Name: Kotak Mahindra Bank Branch GS ROAD GUWAHATI

Account Number: [protected]
Account Holder Name: Siddhartha Borooah

Transaction Date : 28/04/2023

Amount : Rs 999/-

Party Name: MYNTRA DESIGNS

Reference No: UPI[protected]

On 17th May, I raised return for 2 items from my order:

Item 1:: Order ID # 1235751 [protected] Ginger by Lifestyle Dress - Rs559

Item 2:: Order ID # 1236034 [protected] Dorothy Perkins Dress - Rs2946

Myntra pick up agent 1st came to pick up Item 1 for Rs559. But instead he incorrectly picked Item 2 for Rs2946.

But the refund I received was for Item 1 itself - Rs559. I still...

On 17th May, I raised return for 2 items from my order:

Item 1:: Order ID # 1235751 [protected] Ginger by Lifestyle Dress - Rs559

Item 2:: Order ID # 1236034 [protected] Dorothy Perkins Dress - Rs2946

Same day, Myntra pick up agent 1st came to pick up Item 1 for Rs559. But instead he incorrectly picked Item 2 for Rs2946.

But the refund I received was for Item 1 itself - Rs559....

I have returned 3 products and pickup guy picked all those 3 products next day and I have only received refund of 1 product. Other 2 are showing “out for pickup”. That is just pathetic. This happened with me the second time. They taking the product back and never issue refund instead it show “out for pickup “ since 10 days. Please do not ever buy from myntra ever again. I faced this problem even after being myntra icon member. Really disappointed.

I ordered a pair of shoe worth 524 and was supposed to recieve the order on 22nd may 2023.
I recieved a message in morning stating that i will receive my product on that day and suddenly in evening i recieved a text saying my product has been delivered to me. I reached the customer care of Myntra, they asked me to wait for several days and with all my patience i did wait and finally they closed my case saying the product has been delivered, i called them back and they say they have re opened the case, they have been wasting my time and money both and troubling me for their error. I never received any OTP which they promise of before delivering the package neither any call from delivery executive, these two major proof should be enough for them to come to some conclusion but they have been playing around with my money and not giving me any solution