Myntra.com Customer Care
Vector E Commerce Pvt. Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
1240
COMPLAINTS

Myntra.com Customer Care

Vector E Commerce Pvt. Ltd.

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Address
Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli
Bommanahalli
Bangalore Urban District
Karnataka
India - 560068

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
170
down
115

Additional info
Returns Processing Facility
Survey Numbers 231, 232 & 233, Soukya Road, Samethanahalli Village Anugondanahalli Hobli, Hoskote Taluk, Bengaluru 560067

Bengaluru Office
Myntra, Maruthi Chamber Annex Building, Rupena Agrahara, Hosur Road, Bengaluru 560068

Customer satisfaction rating
2%
Complaints
1240
Pending
1
Resolved
30
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Myntra.com related photos (342)

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Myntra.com Customer Care related pictures (342)

Myntra.com Complaints & Reviews

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Myntra.com — Not providing the refund

 StutiT on Feb 27, 2017
I received a wrong product from myntra which I did not even order.
Next day, I return it in hope to get faster refund.
Its been more than a month that I have been contacting their customer support every week to get follow ups just to receive the response -"Our team is still investigating, We appreciate your patience."
They have shown a very perfect example of bad customer support during this time.
I wonder how much time do they need for addressing this issue.
They even don't venture care to even reply through so called faster mode of costumer support -twitter.
Complaint comments  Read comments Complaint category Online Shopping

Myntra.com — Order not delivered and they are not cancelling my order as well!

 Abhishek Purbey on Feb 23, 2017
Hi
I placed my order (Order no: 1039210-4939911-7342601) on myntra. I was suppose to get my product by 18th feb. Now every day i call custome care, they say it will be delivered by today... Or tomorrow. The product was not delivered till today. Now they are not cancelling my order as well. All the three customer care representative (Shagir ahmed, praveen c and shruti) gave me assurance it will be delivered, but when? I want to cancel my order, but they say it can't be cancelled now. Its frustrating. Myntra was good after acquisition by flipkart it seems they can't handle the way they use...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Myntra.com — Wrong product and used product

 Nupur Chandhok on Feb 23, 2017
---------- Forwarded message ----------
From: Nupur Chandhok
Date: Mon, Feb 20, 2017 at 11:25 AM
Subject: Regarding Order Id: 1038627-3599989-8108301
To: Ananth@myntra.com, cs@myntra.com

Hi Mr. CEO,

Please check the subjected order id which was placed on 10th Feb 2017
and delivered to me on 13th Feb 2017. I was totally shocked when I
checked the product because it is not the product which I had ordered.
Instead of receiving Addidas shoes, I received some kind of used
BATHROOM Slipper without tag and the outer...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Myntra.com — Amount got deducted but order not placed

 manpritk on Feb 22, 2017
I tired place one order from myntra.com on 2/21/2017 and payment got deducted, but due to some issue order not placed. I replace the order and again amount got deducted. So amount got deducted 2 times, but i have placed one order. Can myntra refund my unplaced order amount back to my account. Mode of payment was net banking.

Order number :103953835714677980601...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Myntra.com — Yellow caprese handbag

 dassouvik7 on Feb 22, 2017
I have ordered a product on 7th feb, 2017 it has to be deliver by 14tb feb, they delayed it upto 16th feb, again they failed to deliver by the margin of 16th and again they gave a expected delivery date by 18th, they failed the date again, later they estimated it by 21st feb now thats also delayed now again they asked for more 2 business days they're just excusing the dates day by day but my product has no tracking updates or nothing, I am really worried about the money I paid and is it going fraud?...
Complaint comments  Read comments Complaint category Online Shopping

Myntra.com — La zoire grey & black print... (order no. : 1038683-8802687-3705501)

 VIVEK GORFAD on Feb 21, 2017
Sir/ Mam
I want to return my product bcoz of size problem .but your costumer care no. is not connect so. kindly help me to return my produt. the size is big as compare to my body so kindly request you take some action to resolve my problem and when i placed order that time its confirmed bt yet now in bag there is no order is seen so how can return my product....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Myntra.com — Refund amount not received due to warranty card misplaced

 Suzanne D'Mello on Feb 21, 2017
Women black dial analogue fastrack watch which was returned back to myntra on 31st jan i have still not received my refund even after making several calls to myntra. they claim of not receiving the warranty card. its almost a month without receiving the amount and any proper update. what will i do with a warranty card when i do not have the product with me....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Myntra.com — Not refund money

 Nirmala Kushwah on Feb 20, 2017
I m doing online shoping with myntra make payment through net banking at the last processing transaction is failed and amount debited from account or order not successful, after 10 min i registred complain to myntra regarding unsuccessful transaction and also my bank, within a two days my bank confirmed me with proof yr transaction is successful bank sent money to myntra but myntra not accept this, finally myntra accepted they having amount it is not reflected in their account finally they are refund money to my account with confirmation mail to me, till date we have not received any amount in my...
Complaint comments  Read comments Complaint category Online Shopping

Myntra.com — Order delayed [Resolved]

 priti_singh on Feb 20, 2017
Order no.- 1038280-3758088-9358801
Out of two products one product is delivered but the other product i.e. OSAIZ black shoulder bag is still not delivered to me and is taking way too long time.
The estimated delivery date was 16 feb and again was delayed to 18 feb then again i was told to wait till 20 feb but the order tracking shows its in New Delhi and its showing the same place since 6 feb i.e the day i placed my order.
Please update me when am i going to get my product or just refund my money back.
The amount is rs 1207/- and not a small amount.
I have already...
Complaint comments  Read comments Complaint category Online Shopping

Myntra.com — Gift card not completed

 Harini Chethan on Feb 19, 2017
Hi team,
This is with regards to gift card from myntra. I had bought a gift card for 1300/- and provided a invalid mail id of the recepient when raised a issue customer care guys are telling me that gift card is deleverd and cannot be resent or return my amount. They are not even ready to share the gift card details with the person who has got it. Please help me resolve this is asap....
Complaint comments  Read comments Complaint category Online Shopping

Myntra.com — Did not receive refund after a month

 Savi AJ on Feb 19, 2017
I had returned one top from all about you on 21st Jan. I never received any refund even after chasing myntra customer service for a month. I've spoken to so many people including there supervisor. They have given false promises of working on my complaint. I've waited a long time but because of their mistake I'm not getting my refund. I have been a loyal shopper with myntra but I think I need to find some other site to buy from now....
Complaint comments  Read comments [1]Complaint category Online Shopping

Myntra.com — I have not received Exchange Order for Order No.:1034866-6313241-8652103

 meetrajeshsonawane on Feb 19, 2017
I have received this order ( Order No.:1033019-7643189-9499103 ) on Delivered on Monday, December 12, 2016 And I have placed exchange order ( Order No.:1034866-6313241-8652103 ) later on till one month i was waiting to exchange my T-shirts with Tracking number
Courier Name:Myntra Logistics
Tracking No.:ML0075392932

Now i get message from mantra they cancelled my order.

I thing myntra customer care is very lazy and careless, they only have one cellphone number i tried many times but i didnt get any answer from them.
I want refund my amount i will...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Myntra.com — Order No.:1038707-2710281-8065001 - Order cancelled due to poor performance of logistic partner

 Sunilhaiti on Feb 18, 2017
Greetings,

I have contacted your customer care representative for the same reason and they said the products will be delivered. This is purely inefficiency of your logistic partner, they have been arrogant and does not care about the customers. Anyway this will be the last order with myntra and going forward please select a better logistic partner

Kind regards

Sunil...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Myntra.com — Product not received even after multiple follow-ups from customer care

 Rachapandey30@gmail.com on Feb 18, 2017
Hi
I have placed order of 6 items on 8 feb 2017 from which i have not received 3 products for which i have got a call confirmation that the product is delivered
I have even called the customer care three times and they have assured me to provide the details within 48 hours by the same day evening one of tge myntra delivery boy called to confirm that the product is delivered again but i have still not received the products

I want the Myntra management to return my money back and check where is the miss

Order id : 1038418-4385437-3750201

Product...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Myntra.com — Not returning damaged product

 nelsonperumpil on Feb 17, 2017
I have received a defective product (shirt) and I placed a return request. The person who came to take return did not take it back. Then I contacted Myntra customer care and they said the item will be returned. I got an e-mail confirmation that the item will be returned. Then the Myntra person called me and said he did not get message to collect faulty item and he did not come to pick up the item. Later I got an e-mail from Myntra saying the return is cancelled. This took more than one month and I am still holding the defective item. The response from Myntra was disgusting.

The Myntra...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Myntra.com — Not Returning of Amount Rs 349.00

 AnantNain on Feb 17, 2017
I have ordered two item
Shoetopia Women Black Ballerinas
Size: 40 / Qty: 1
Code: 900539
and
Shoetopia Women Teal Blue Ballerinas
Size: 37 / Qty: 1
Code: 922301 vide Courier Name:Myntra Logistics
Tracking No.:ML0079589590
on 29 Jan 2017 and same day i made a return request for both the items but i have received amount only Rs 349.00 but total amount was 698 .00. So my still amount is still awaited necessary action may be initiated for my amount rs 349.00.
Thanking you
SAKSHI CHAUDHARY...
Complaint comments  Read comments Complaint category Banks

Myntra.com — Amount deduction and order is not placed

 Kumar Sarvpriya on Feb 17, 2017
I placed an order on 17th February on myntra of inr 946, amount deducted from my sbi account but myntra claims that they did not receive even though my bank - sbi confirms that amount has been transferred to their account with txn# 704815206088. if no. has been generated that means amount has been transferred to myntra. but they are not accepting that amount is transferred. what is going on.. how can myntra cheat like this. they are not accepting due lack of will to transfer back the money. i want my money back....
Complaint comments  Read comments Complaint category Business & Finances

Myntra.com — Clark and palmer sunglasses

 Janki Dedhia on Feb 16, 2017
I ordered clark and palmer sunglasses on july 2016 which is recently discovered it to be fake when I had been to the outlet. I just saw there is no logo of the brand and they didnt even give me the box, when I registered complain on it and asked them to check with their records or proof that they had sent me the product was fake and can cross check with their records atleast once, because there was no logo and the brand box .Senior department clearly denied and said it isnt in the policy get the letter from the brand.
This is really bad at part of myntra that they dont bother to atleast accept...
Complaint comments  Read comments Complaint category Online Shopping

Myntra.com — Been two months, refund not processed

 ajoshi001 on Feb 16, 2017
I returned a Fort Collins black quilted jacket from Myntra on 23/12/2016 Order Number: 1033258-6063435-7634601. Myntra says they have initiated the refund of Rs. 1462.45 on the same day, but I have not got in in my account yet. I paid through debit card. I have been contacting throughout, so many calls n emails I have sent, but they give response after a week, with useless delays and details. They gave me the ARN number which the bank said is useless for tracking anything, when they promised to give the UTR number first(which they did not give) that might have helped to track. They even asked for...
Complaint comments  Read comments Complaint category Online Shopping

Myntra.com — Order still not received even after 8 days of reaching the delivery centre

 Priyanka Salian on Feb 15, 2017
Hello, I had placed an order for exchange of a jacket from size M to L on 6th Feb. The order has reached the delivery centre on 8th Feb according to the tracking status and the product is still not out for delivery. Are you guys so damn slow or have you misplaced the order? I wanted that jacket to reach my boyfriend on Valentine's day but your sad service has ruined it all. I had got a message stating the order is delayed and will be delivered till 15th Feb, but you guys screwed up here as well. It's End of 15th Feb and I still don't have my product. The call centre service is so poor that if we...
Complaint comments  Read comments Complaint category Products & Services

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