Customer Care
Vector E Commerce Pvt. Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
COMPLAINTS Customer Care

Vector E Commerce Pvt. Ltd.

Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli
Bangalore Urban District
India - 560068

Customer Care Phone Numbers and Contacts


Additional info
Returns Processing Facility
Survey Numbers 231, 232 & 233, Soukya Road, Samethanahalli Village Anugondanahalli Hobli, Hoskote Taluk, Bengaluru 560067

Bengaluru Office
Myntra, Maruthi Chamber Annex Building, Rupena Agrahara, Hosur Road, Bengaluru 560068

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (736) Complaints & Reviews

Sort by: — item not delivered to correct destination

 Kiran_18 on Sep 23, 2018
Hi... I have ordered my daughter's frock from myntra... From the date of order till today it was showing the correct information about tracking... But today i received the message from myntra that your item is delivered but i have not received any order today... When i called myntra customer care they send me the signature of the person who received the courier which was with the name by which the order was... Clearly it was a fake signature and the courier boy name is switched off... It's highly disappointing that such a reputed company is not able to do correct delivery of products.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — delivery not received

 Rinita Dabholkar on Sep 23, 2018
I had orders a popnetic white top on 10th september 2018.. It was expected to be delivered on 15th september 2018. I personally spoke to the courier boy thrice to deliver it on thursday 20th september 2018 at 1.00pm. He said he will come in 10min but he never turned up. The product was urgently required for an event. It is very disappointing and i have experienced it for the first time. I called up ur customer care too who said i ll get mail regarding the same which i haven’t yet. Kindly get back on what action has been taken. The number of the person is as follows [protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — soundpeats q12 earphone received are damaged

 Shashwat780 on Sep 23, 2018
I have order soundpeats q12 from myntra, i got my delivery on 22 september 2018, when i open my package and try to switch on my earphone i got no response, i also try to charge it but charging is also not working, no sign of charging on led of earphone. These earphone not even worked once.

I have complaint in myntra care customer they have given me the time of 3 days, but also they are not looking sure and telling me exactly whether this products they will replace or not.

Please help me with this as earphones are really costly i. E. ₹ 1764...
Complaint comments  Read comments Complaint category Online Shopping — regarding payment

 Junebloosm24 on Sep 23, 2018
Am highly disappointed with the payment mode. This was my 3rd attempt for online payment nd my order got cancelled nd my money gt deducted from my account. Your employees are saying it’s not your fault it’s the network issue.. If it is the network prb dn why my money got deducted it shouldn’t have? Am sorry but am totally disappointed with your answer nd your help....
Complaint comments  Read comments Complaint category Mobile Handsets — inconvenience with delivery service

 Baibhavi Swarupa on Sep 22, 2018
I ordered a self design pink color forever new dress which was to be delivered on 18th september 2018. But due to some cash issues my aunt asked the delivery boy to reschedule the date of delivery and come the next day. But he instead cancelled the order. Then i immediately gave a call to the delivery boy saying that i want the product as i was about to wear that in a wedding and that was the last piece of my desired size "xs". I also called the customer care and narrated the incident and ask for an early delivery. The expert whom i talked to said that i will receive the product next day but it...
Complaint comments  Read comments Complaint category Online Shopping — received empty package without product inside

 Piu007 on Sep 21, 2018
I have ordered an earring of rs 369.77 from this site and paid through debit card online. The product was supposed to be delivered on 17th sept, 2019 along with one other product. But this package came on 18th sept, 2019 whereas the other product came early. The product was received by security of my building and when I opened the untempered pack I found only a yellow rubber band inside th box. The product was missing though the package was intact and untempered. When I called the customer service the same day, they took my complain and after 2 days they sent an e-mail that my complain had been...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — I didn't get refund as myntra said.

 14322 on Sep 20, 2018
Dear sir,
I bought watch of Rs 1344.75 on 2-sept-18 which I returned because it not look good on me .After returning roadster watch I got message that I will get with in 7 to 10 days .But till now I didn't get that money in my account . I contact in Myntra they gave me Reference number and said to contact in bank and after going in bank they are asking for transaction number and they are saying to contact bank .from both side I am getting zero output .
Thank you....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — order no. 1083382-7338037-1480703, half order received.

 nitinbits26 on Sep 20, 2018
I have purchased 2 pairs of shoes against the Order No.[protected]-1480703 at a total cost of Rs 2297.46 on 13th July 2018.

I am writing this mail to complain that i have received only one pair of shoes against the payment of 2 pair of shoes.

Even after several requests and discussions with customer care executive's of Myntra, my issue is not resolved. (you can check the details against the order id mentioned in the subject)

Neither received the money nor the pair of shoes.

This is leading to a loss of Rs 1413.64 to me for a mistake...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — unhappy with myntra service

 Tulshi Naik on Sep 20, 2018
Very very unhappy with after sales service... Worst experience ever. Received faulty product and they are just following process which is taking too much time... Worst service.. I did call the customerservice multiple times but if no help i even got a call from them but no resolutio.? They cannot give my product asap nor they compensating me. Hence need help for the same...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — hush puppies shoes

 Praveen2987 on Sep 19, 2018
Order number[protected]-4048103
Incident number[protected]

Ordered shoes worth rs.3681. Received same brand shoes, but a different color with a broken sole. Raised complaint with myntra within 5 min after receiving product.
But later they closed complaint claiming that they have send the correct undamaged item. I contacted cse again and reopened complaint. But within 5 hours they again closed complaint denying the return.
Later on 19th sept 2018, spoke to escalation desk supervisor ms. Shraddha mehta. But she just hung up the call after saying there...
Complaint comments  Read comments [2]Complaint category Online Shopping — refund for the product which was cancelled

 Ajanokikon on Sep 19, 2018
I have placed an order on 14sept and have cancelled it on the same day because I ordered the wrong size. The amount was deducted from my bank account that day itself but I still have'nt received my refund. At other days when I give for refund I receive my money on time but for this cancellation it's taking a lot of time. So I'm worried whether it will be credited to my account or not....
Complaint comments  Read comments Complaint category Online Shopping — I have received used shoes-order no-1089052-7916626-4563603

 jitendraschouhan on Sep 18, 2018
I have ordered Tommy Hilfiger men sneakers on 17th Sept via order number[protected]-4563606 but I have received old and used shoes.
The sole is dirty and is torn. Lot of dust marks on the shoes. Being white colored it is clearly visible;e that the shoes are heavily used.

I have marked complain to customer care and lets see how this will e handled....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — bad delivery service

 Rahul Marotkar on Sep 17, 2018
My product reached here in my town in 16th september and on 17th september is out for delivery but the delivery boy have not delivered yet and abusing me very badly.. Every time i called him for delivery he did not received the call and when received he is abusing me in very bad language and updated status that costumer not present at delivery point . very disappointed, I will never buy products from myntra again if this like mytra's delivery things or personnel....
Complaint comments  Read comments Complaint category Online Shopping — earpod

 nitin@98765 on Sep 17, 2018
I have purchased an earpod from this company but i received it in broken condition and it not working as well.
I have already raised the complaint on very next day and did more 3 time as well as reminder and have sent 2 separate mails as well but till now there is no revert and no solution.
They are selling fake product, they show video of apple earpods and are selling completely fake items.

Please help in getting my money back rs 1499....
Complaint comments  Read comments Complaint category Mobile Handsets — disappointed with the way of service and customer interaction

 vipul irabatti on Sep 16, 2018
I have ordered a duffel bag recently on myntra in a sale where i got a nice deal. Firstly the delivery date got extended and it was showing it will reach almost after 10 days. When it arrived i totally was surprised to see the wrong product was delivered to me, i called the customer care service and raised a complaint of the same.
The customer care guy asked me to raise a return request and here the story started. I totally pissed off by the way the customer care executive spoke with me. He said me to wait till 3days after order was delivered to me just becz they did nt get the confirmation...
Complaint comments  Read comments Complaint category Online Shopping — myntra refund

 PSSharma on Sep 16, 2018
From last 10 days, i've been following up with myntra team to get my refund. And everytime i get different statements from myntra executives & their supervisors. Everytime i was told to wait for "3 days" but i never got any response amd i had to call and explain the same thing to new executives.
I have all the call recording wherein i was assured that i'll get the card with new validity. Myntra has taken the product i ordered, not refunding the money, not providing resolution from last 10 days, making false promises. They are cheating and making fool of us. Pathetic customer care service...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — delay in delivery

 Monalisha98 on Sep 15, 2018
I have ordered a jeans from moda rapido from myntra on 30th august and it's been too long since since i am not getting any news or information about that product... I am not getting any information about the product through tracking id too... I am very much disappointed... I want the product soon.. Please check.. My tracking id is mynp[protected].. Or else i will be bound to cancel the order.....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — refunded my money into a dormant account by their own technical glitch and now denying any support regarding the same

 Gunjan S on Sep 14, 2018
I returned few on items ordered on myntra this week and 3 of them were cod orders. Now, in myntra app you get option to choose the source where you want your refund amount to be sent, in case you have two bank accounts, you can still chose in which one you want it. I chose the one i have been using for every transaction with myntra since past 2+ years. But myntra initiated the refund to a different one mentioned there and it has to be a technical glitch from their end, since all these products i returned weren't in the same order but each one had a different order i'd and hence, it's not possible...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — product not delivered - still myntra claims delivered??

 nikitabanthia on Sep 14, 2018
Hi team myntra,

Apart from many other orders placed and received earlier, i placed an order for two kurtas with trouser set bearing order no[protected]-3846703, on september 4, 2018, as detailed below:

1. Aks women cream coloured & navy checked kurta with trouser,
2. Libas women maroon & grey checked kurta with trouser.

The order for item no.1 was successfully delivered to my address and since i didn't like the fit, i requested for its return and the same was successfully picked up from my address on september 9, 2018. I received all the...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — lies

 arth18 on Sep 14, 2018

I have placed an order on 9.8.2018.
Order id[protected]-3575501
Product - roadster women green solid blouson top

I have made the return pickup. But i haven't received the payment yet in my account.
Kindly check and and revert me back on my number [protected].

On the myntra complaint site there is a number [protected].
I made a call on this number i heard a male voice he asked me every detail about the product then he started asking about my account details and then the debit card details i told him the details then...
Complaint comments  Read comments Complaint category Online Shopping

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