Punbus / Punjab Roadways — About luggage

Hi sir I want to raise a complaint about your luggage carrying capacity of bus I want to suggest the government of pnjab and the minister of public transport that you should allow the passengers to carry at least 20 to 30 kg of luggage with them when they are traveling by a long route bus you shouldn't take tickets for the luggage as per old rules one person can carry two to three bags with then and you are not allowing even a single bag with a passengers. I want to complaint about your this rules it's not a appropriate manner to treat your customers like this