Punbus / Punjab Roadways — Bus didn't stop at Rayya

On morning of 18 july 2022 at 9:11 am, bus no. PB02EG4681 going towards amritsar didn't stop at Rayya bus stop. Some people( including me) managed to step inside the running bus ( which slowed due to traffic) but around 30 people ( of which many were women ) were standing in the scorching heat waiting for the bus to stop. When i asked the same to bus conductor and driver then they said that they will not allow the FREE TRAVELLERS ( women) to sit in OUR bus.
I wanted to ask some question from authority :
1) is the bus their ( conductor's/driver's) personal property?
2) are they paying the fare of free travellers from their pockets?
3) If the government has given the free travel facility to women then why bus they didn't stop the bus.