Punbus / Punjab Roadways — Bus Driver abuse ladies passenger

Complaint dated- 3 September, 2023, Sunday. Bus number PB 02 EG 9381, route Amritsar to Hamirpur. Bus Timing- 6.30 am (Amritsar) to around 2.00pm (Hamirpur arrival). The bus driver was rude and behave inappropriate, even use inappropriate abusive language and throw my luggage so badly that my all the fragile glass item broke down and even threaten me to get out of my bus and Kindly request to take a strict action against the bus driver. The conductor was nice even try to mange the situation by calming me down and even calm driver. I did not react that time because I know the responsibility and duty of driver towards passenger -to make the passenger reach their destination safe due to this reason I stay clam. Bus driver even use abusive language against other ladies. Kindly request to take the strict action against the bus driver so that passenger feel safe during their journey.