Punbus / Punjab Roadways — conductor mislead passengers towards a different destination

Sir,
This is to inform you that i was travelling from chandigarh to amritsar on 30/11/2017. The timing of bus was 2:00 pm from isbt sector 43 chandigarh.
The bus (Pb29 h 9880) which i was going to board was facing me from back side. So i asked the conductor if it will go to jalandhar to which he replied yes but the bus in actual was going to moga.
Later the conductor who was cutting tickets was replaced with a new one.
The accused was wearing a turban.
The latter was having a hair cut.
Sir please take stern action against him so that trust in roadways could be kept.
I shall be thankful to you.