Punbus / Punjab Roadways — Corrupted conductor

My mom was travelling from chandigarh to bilaspur conductor took money didn't given ticket on been asking why hes making excuses and then refusing.
i have added a video proof also please look into it .
Bus no- PB65AT 4068
route-Chandigarh to manali
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    PunBus / Punjab Roadways Phone
    +91 11 4482 0000
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    Director State Transport, Jeevan Deep Building, 1st Floor, Sector 17, Chandigarh, Punjab, India - 160017
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