Punbus / Punjab Roadways — Harassment of passengers

Address:37 Aman city Kharar

Today on date 04/07/2022, I (Labh Singh, Sr. Citizen) boarded the bus no. PB-06BB-0964 from Garhshanker at 02.30 PM. I sat at seat no. 6. The conductor of another private bus (Express Bus Service) which was standing ahead of this bus gave some money to conductor of our bus. The conductor then instructed the driver to keep the bus behind the private bus and refused to take the passengers up to Balachaur. Accordingly, the driver kept the bus at a very slow speed i e about 50 kns/per hr. and also did not take passengers enroute up to Balachaur. Only one passenger boarded at Toll barrier near Majority. When passengers including me objected this type of behavior, the conductor started Misbehaving and told me to leave the seat explaining that seat now. 04 to 16 are reserved for ladies. When I said that seat number 03 is vacant, he replied that seat no. 01 to 03 are reserved for staff. I started to make video of his misbehaving then he snatched my phone.
Not only this he compelled the driver to stop the bus outside a Dhaba at Ropar at 03/35 PM in the full sun and went to take snacks inside the dhabha compelling the passengers to stay there in such a heated day. Though I am Sr. Citizen I was compelled to stand from Balachaur to Kurali where I got seat.
The bus reached at 04.40 PM at Kharar that is it took more than 2 hours for a journey of less than 80 kms. completely harrassing the passengers.
Hope a strict action will be taken against the the conductor for his rude behavior with passengers.
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