Respected team
I am Rahul from kartarpur Punjab.
I work as a Web Developer in jalandhar.
So I commute via Punbus from kartarpur to jalandhar daily.
I have made a regular monthly bus pass of punbus.
I pay in advance for a month to travel in bus.
But most of the conductors are very unprofessional in their work they differentiate between the passengers going to Amritsar and Kartarpur
They give preference to Amritsar passengers. A don't let us in their bus
They say only Amritsar passengers are allowed.
And sometimes they say Kartarpur sawari should stand and let them sit even if the other person is not old age or lady.
Some say sit after Amritsar passengers.
Today I have boarded Amritsar bus to go to kartarpur and when the conductor come to me to check tickets he misbehaved with me
Why you boarded the bus, you should come after Amritsar passengers.
I have said there is no passenger standing in the bus.
What I did wrong? He got angry to me
I thought I should have to complaint, so I opened my phone's camera and I asked him his name and he got me angry and said wrong language
I don't know why they are always in anger.
And in the bus there were Police officers also, but they took their side.
The bus conductor also shot my video in which he said I am misbehaving with him and
the police man also said, yes, that I was misbehaving with him. I am attaching the video that I have captured.
I could not take the full video of the argument because I got nervous, and the video stopped, it was like road rage then the conductor took my phone away from me, and he was not giving it back to me.
No one took my side.
All kartarpur passengers are very frustrated with these conductors.
What I want to take action to better service. I do not want to get into trouble.
Also in morning they don't stop the bus on kartarpur bus stop the took the bus in speed too far away from the stop
and sometimes they dont even stop an remain the door closed even if the bus is empty.
We all have to catch the bus by running.
If you ask to kartarpur passengers, 100% of those will say the same thing that I am saying.
I am paying in advance to government to travel, but what I am getting is frustration every day.
Even in bus strikes, no matter how long the strike goes there is no refund of our pass.
One time their strike gone till 14 days means 30*14 = Rs420 loss
and this thing continues and no refunds
This will not look much but for me who just started his career has to face this
There are good bus conductors also who talks very politely to passengers but most are very bad.
Please reply me back on what could be done from yourside. And please, I do not want to get into trouble.
I think you will not satisfied with the video I shared, but the situation was like it accidentally stopped and the conductor snatched my phone
And if he shares his video, please make sure to compare who was misbehaving.
For more proofs, evey Kartarpur passenger will tell you the same thing.
And if this is not right place to complain please guide me what to do I am very frustrated.
Regards,
Rahul
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