Punbus / Punjab Roadways — Misbehaviour of driver and conductor

I was traveling from jalandhar to chandigarh from bus which goes from 5pm to 8:15 pm on 4 June 2022. The bus driver and conductor misbehaved with me and they had not dropped me on particular bus stop on sector 39-40 chonk where all buses pick and drop passengers and I requested him to drop me on that chonk replying to that he misbehaved with me and abused me and also he crossed the red light to not to drop me on that spot and also he also crossed next red lights that I cannot drop there which was near my spot. Therefore I request you to please charge the driver I can also mention the bus number which is 2835 which is a red new punbus.
I hope that I will get proper reply from your side this was the first time I faced such a disrespectful behaviour from your side