Pathetic state of law and order at Pathankot Bus Stand.
I had to travel from Pathankot to Amritsar on 12/4/25. At first, I was told the bus would arrive by 7:30 PM. Fine. Then around 7:20 PM, I saw a chaotic crowd forming near the ticket counter—no queue, no management, just a complete mess. Still, I somehow managed to buy a ticket worth 170 Rs., and the conductor scribbled "seat no. 36" on it.
While I was busy standing in line and trying to do things the right way, the bus had already arrived. Naturally, I assumed that having a ticket would guarantee me a seat. Big mistake.
When I got to the bus, it was packed. Not only was my seat gone, but there wasn’t even space to STAND. I asked the conductor what I was supposed to do, and he casually told me to “stand and travel till Gurdaspur” and that I’d get a seat there.
When I told him there was no space to even stand, and asked for a refund, he rudely said it wasn’t his problem and that refunds don't exist. Then—without warning—the bus took off. Just like that.
Now here’s the issue: If the transport department can’t guarantee a seat, then why the hell are they issuing tickets with seat numbers? They should’ve just let it be first come, first serve. I could’ve also shoved my way in and grabbed a seat instead of wasting time in a so-called queue.
Sure, the ticket price wasn’t much—but what about someone who’s poor? What about someone who can’t afford to just lose that money?
And this is Amritsar we’re talking about—a major city. Why aren’t there more buses and better crowd management.
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