Punbus / Punjab Roadways — Not a compliment it's a question

Address:Jaipur

If anyone travelling with his luggage and suddenly small part of the luggage is fall down from the bus outside on road,
Is it ok if driver and conductor leave the passenger with his luggage on road without waiting for a minute?
Even he has left some more important luggage in bus?
Is it the right way to behave with passengers?
Is it necessary to inform police that my important luggage is left in that bus please stop the bus at next bus stop?
Shouldn't it the duty of roadways bus and their staff to behve with the passengers rightly?
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    PunBus / Punjab Roadways Phone
    +91 11 4482 0000
    PunBus / Punjab Roadways Address
    Director State Transport, Jeevan Deep Building, 1st Floor, Sector 17, Chandigarh, Punjab, India - 160017
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